Application Support Engineering Associate (6AM to 3PM)
Depository Trust & Clearing Corporation (DTCC)1 day ago
Manila, PhilippinesMid Level
Responsibilities
- Lead resolution of critical production issues by coordinating major incident calls, engaging technical teams, and driving root-cause analysis to closure.
- Troubleshoot and debug application and system components across on-premise, cloud, mainframe, and hybrid environments.
- Review application designs and recommend improvements to performance, resiliency, operational readiness, and supportability.
- Monitor distributed, cloud, and mainframe environments and create, enhance, and maintain observability dashboards.
- Execute disaster recovery, loss-of-region, and business continuity procedures while documenting required evidence.
- Support audits by preparing accurate documentation and validating responses to requests for information.
- Plan and execute application certificate creation and renewals.
- Collaborate with development, infrastructure, clients, and cross-functional teams to resolve issues and ensure applications are supportable.
- Maintain knowledge articles and runbooks and implement automation to reduce manual support and monitoring effort.
- Review team analyses, resolve application alerts and production defects, assess business impact, and implement corrective actions to prevent recurrence.
Requirements
- At least 4 years of related experience.
- Bachelor’s degree preferred or equivalent experience.
- Experience with ITIL change, incident, and problem management processes.
- Mainframe troubleshooting and support experience with COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, and File-Aid.
- Experience with mainframe scheduling, job abends, and predecessor/successor relationships.
- Hands-on experience with mainframe, Unix, Linux, Windows, SQL, and PL/SQL.
- Familiarity with relational databases including DB2, Oracle, and Snowflake.
- Experience with monitoring and data tools including Splunk, Dynatrace, ThousandEyes, Grafana, Selenium, HiPAM, and IBM Zolda.
- Experience with distributed messaging and Kafka data streaming.
- Experience with AWS services, Azure, OpenShift, RDS Aurora, and PostgreSQL.
- Experience with CA AutoSys and Control-M scheduling tools.
- Understanding of cybersecurity practices including access controls, password management, and malware detection.
- Strong verbal and written communication skills for technical and non-technical stakeholders.
- Ability to translate project and operational requirements into technical specifications and understand the full application lifecycle.
Benefits
- Flexible hybrid schedule with three days onsite and two days remote, including onsite Tuesdays, Wednesdays, and a third team- or employee-selected day.
- Competitive compensation including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits based on location.
- Pension and retirement benefits.
- Paid time off, personal and family care, and other leaves of absence.
- Professional development investment and a supportive internal community.
Tech Stack
Categories
About Depository Trust & Clearing Corporation (DTCC)
Depository Trust & Clearing Corporation (DTCC) runs global post-trade market infrastructure, delivering clearing, settlement, securities depository, trade reporting, and data services for broker-dealers, banks, and asset managers. It provides these services through subsidiaries such as DTC, NSCC, FICC, and the Global Trade Repository, with revenue primarily from transaction and service fees. Founded in 1973 and headquartered in Jersey City, NJ, DTCC is industry-owned and privately held, serving markets across multiple regions.