Global Production Support Engineer
Susquehanna International Group1 day ago
Dublin, IrelandMid Level
Responsibilities
- Provide first-line engineering support for live trading environments and prepare platforms for the trading day.
- Investigate incidents across application, operating-system, network, and database layers using logs, metrics, traces, and code.
- Assess trading impact, safely mitigate issues, restore service, and coordinate with developers and infrastructure specialists.
- Build and maintain automation, monitoring, and operational tools to improve reliability and reduce manual work.
- Configure, deploy, verify, and roll back proprietary trading applications using controlled release procedures.
- Improve deployment, recovery, configuration, capacity, observability, and resilience practices.
- Coordinate regional handoffs, escalations, and communications across the global follow-the-sun operating model.
- Analyze recurring incidents, identify root causes and trends, and drive corrective actions to completion.
- Create runbooks and recovery procedures and share operational knowledge across regional teams.
Requirements
- At least two years of experience in production engineering, site reliability engineering, application support, software development, or another role supporting business-critical systems.
- Strong analytical, troubleshooting, and communication skills for technical and non-technical audiences.
- Ability to read Python code and write maintainable automation in Python, PowerShell, Bash, or a comparable language.
- Experience with source control, testing, peer review, and controlled software releases.
- Hands-on experience with Linux or Windows.
- Understanding of distributed systems, networking fundamentals, TCP/IP, DNS, service dependencies, messaging patterns, and common failure modes.
- Working knowledge of SQL and database concepts and fundamentals.
- Exposure to logging, metrics, monitoring, and alerting platforms such as ELK stack, Checkmk, Nagios, or Splunk.
- Willingness to work shifts, participate in on-call responsibilities, and travel to the US.
Benefits
- Extended onboarding alongside the US support team, with ongoing travel to the US typically two or more weeks per year.
- Shift work and on-call responsibilities are part of the role.
- The position is based in Dublin and supports EMEA hours within a global follow-the-sun operating model.
About Susquehanna International Group
Susquehanna International Group (SIG) is a privately held quantitative trading firm and global market maker that uses proprietary technology and research to trade equities, options, ETFs, fixed income, and other derivatives. It earns revenue from proprietary trading and providing market liquidity, and also operates institutional sales & research and venture capital/private equity businesses. Founded in 1987 and headquartered in Bala Cynwyd, Pennsylvania, SIG has offices across North America, Europe, and Asia.