3 days ago
Responsibilities
- Architect comprehensive, scalable ServiceNow solutions aligned with client business goals.
- Assess technical needs and translate functional and nonfunctional requirements into specifications, use cases, process flows, and architectural blueprints.
- Lead presales discussions, technical presentations, workshops, demonstrations, proposals, solution architectures, and modernization roadmaps.
- Advise executive client stakeholders on ServiceNow capabilities, business value, return on investment, and transformation priorities.
- Collaborate with sales, business development, architects, developers, project managers, vendors, alliance partners, and delivery teams to transition solutions into implementation.
- Champion AI-driven workflows, automation, industry-specific modules, and reusable architectural patterns.
- Identify expansion opportunities within existing client accounts and support platform maturity.
- Maintain alignment with client satisfaction, scope integrity, budgets, and delivery timelines.
Requirements
- 15+ years of experience in ServiceNow architecture, development, and deployment.
- 10+ years of presales experience or experience directly supporting business development.
- 5+ years of client consulting and trusted-advisor experience.
- Deep technical knowledge of ServiceNow Now Assist, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO, and HCLS-SM.
- Experience leading client conversations involving ServiceNow AI Control Tower, MoveWorks/Employee Works, Armis, and Veza.
- Working knowledge and experience across healthcare/life sciences, finance/capital markets, oil and gas, manufacturing, and other industries.
- Strong ability to influence, collaborate, and build relationships with stakeholders, vendors, and cross-functional teams.
- ServiceNow Certified Master Architect and ServiceNow Certified Technical Architect certifications.
- Preferred experience with digital workplace, security, cloud, application modernization, executive relationship building, ServiceNow delivery oversight, client satisfaction, and risk mitigation strategies.
Benefits
- Access to state-of-the-art resources and Fortune 100 clients.
- Employee learning programs and access to certifications including Microsoft, Google, Amazon, and Skillsoft.
- Company-wide volunteering and giving platform supporting donations, fundraisers, and volunteer searches across more than 2 million nonprofit organizations.
- Benefits designed to support employee and family well-being and provide choice across life stages.
Categories
Solutions Engineering
About Kyndryl
Kyndryl is a public IT services company that designs, runs, and modernizes mission-critical infrastructure for large enterprises and governments. Spun off from IBM in 2021, it is headquartered in New York City and trades on the NYSE (ticker: KD). The company provides managed infrastructure, cloud migration and operations across AWS, Azure, and Google Cloud, plus mainframe, network, security, data, and digital workplace services.