Lead ServiceNow Engineer
Kemper Corporation1 day ago
Chicago, IL, USA +2 moreStaff+
Base Salary
$89k - $148k/yr
Responsibilities
- Design, configure, develop, test, deploy, troubleshoot, and support enterprise ServiceNow solutions.
- Translate business, functional, security, and integration requirements into scalable and maintainable ServiceNow designs.
- Provide technical leadership for ServiceNow enhancements, integrations, automation, modernization, upgrades, and platform initiatives.
- Develop and maintain solutions using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, notifications, Service Catalog, APIs, and scheduled processing.
- Design and support integrations between ServiceNow and enterprise systems using REST/SOAP APIs, IntegrationHub, MID Servers, file-based integrations, and other integration patterns.
- Support ITSM capabilities including Incident, Major Incident, Problem, Change, Request, Knowledge, Service Catalog, and related workflows.
- Design and support ServiceNow Strategic Portfolio Management solutions, including Demand, Project, Portfolio, Strategic Planning, and Agile delivery components.
- Investigate production issues, perform root-cause analysis, and coordinate remediation across ServiceNow, integrations, data, authentication, infrastructure dependencies, and connected systems.
- Participate in upgrades, patches, releases, environment management, testing, validation, and post-release support.
- Design and maintain roles, groups, ACLs, delegation behavior, privileged-access controls, and other platform security mechanisms.
- Support CMDB and CSDM implementation, integrations, and data-quality practices.
- Establish engineering standards, reusable development and integration patterns, technical documentation, and operational procedures.
- Review solutions for architectural, scalability, security, maintainability, and technical-debt concerns.
- Provide technical guidance and mentoring to ServiceNow administrators, developers, technical resources, and implementation partners.
Requirements
- Approximately 7+ years of ServiceNow experience in an engineering, development, senior administration, technical leadership, architecture, or similar technical role.
- ServiceNow Certified System Administrator certification and at least one current ServiceNow Certified Implementation Specialist or comparable advanced ServiceNow certification.
- Strong hands-on experience designing, configuring, developing, troubleshooting, and supporting ServiceNow in a complex enterprise environment.
- Strong experience with ServiceNow ITSM, core platform capabilities, scripting, development, Flow Designer, Service Catalog, notifications, scheduled processing, and automation.
- Experience with JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, REST/SOAP APIs, IntegrationHub, MID Servers, and file-based integrations.
- Experience troubleshooting distributed integrations and processes spanning ServiceNow and external enterprise systems.
- Experience with ServiceNow upgrades, release management, testing, production deployment, and post-release support.
- Strong understanding of ServiceNow security concepts, data models, application relationships, workflow and automation patterns, and platform architecture.
- Working knowledge of CMDB and CSDM principles and their relationship to ServiceNow applications and enterprise architecture.
- Strong troubleshooting, root-cause-analysis, technical documentation, communication, and stakeholder collaboration skills.
- Demonstrated ability to translate complex business requirements into scalable, maintainable technical solutions.
Benefits
- The position works at a Kemper office in Alpharetta, Georgia; Birmingham, Alabama; Chicago or Downers Grove, Illinois; Dallas, Texas; or Jacksonville, Florida.
- Annual discretionary bonus eligibility.
- Kemper benefits including medical, dental, vision, PTO, and 401(k).
Tech Stack
JavaScriptSOAP
Categories
About Kemper Corporation
Kemper Corporation is a U.S. insurer offering auto, home, life, accident and health, and specialty personal lines for individuals and small businesses, primarily under the Kemper Auto and Kemper Life brands. The company distributes policies through independent agents, brokers, and online channels, generating revenue from premiums and investment income. Founded in 1990 and headquartered in Chicago, it is a public company listed on the NYSE.