15 hours ago
London, United KingdomMid Level / Senior
Responsibilities
- Work directly with customers to understand problems, identify use cases, and build proofs of concept.
- Own technical deployments from scoping and system design through implementation, rollout, and adoption.
- Connect Cinder to customer systems through APIs, webhooks, data pipelines, custom workflows, and production-quality code.
- Run technical workshops, document solutions, and enable customer teams to operate successfully independently.
- Resolve issues in deployed systems, identify cross-customer patterns, and develop reusable tools and product improvements.
- Own customer on-call when system downtime interrupts moderation operations.
Requirements
- Have 4–8 years of experience as a software engineer, solutions engineer, or in a similar role in a fast-paced, high-growth environment.
- Demonstrate solid Python fundamentals and the ability to read, debug, and extend backend code independently.
- Be comfortable with SQL, TypeScript, React, and GraphQL.
- Have hands-on experience owning customer implementations and shipping customized solutions.
- Be comfortable with ambiguity, take initiative, learn quickly, and deliver value in unfamiliar situations.
- No degree is required; bootcamp graduates are welcome.
- Preferred qualifications include trust and safety or safety operations experience, a relevant specialized background, consulting experience, customer-embedded experience, and familiarity with React Query or Strawberry.
Benefits
- The team is based in London and works in person, with in-person collaboration considered important.
- Medical and dental insurance are provided through Allianz Global.
- At least two all-company events are held each year.
- Paid lunch is provided when the team is working in person.
Tech Stack
Categories
Forward Deployed
About Cinder
Cinder builds an AI-native trust and safety operations platform for online platforms to manage policy enforcement, investigations, and real-time abuse response from a single command center. It sells enterprise software to trust and safety teams, including tools to deploy AI agents, file NCMEC reports, and audit safety programs. Founded in 2022 and headquartered in New York, the privately held company reports serving over thirty customers, including some of the world’s largest consumer platforms.