2 days ago
London, United KingdomSenior
Responsibilities
- Partner with customers from discovery through launch, translating business goals and workflow requirements into scalable Notion solutions.
- Design scalable Notion architectures incorporating customer workflows, permissions, governance, integrations, and AI use cases.
- Design and deploy AI-native workflows using Notion AI, custom agents, automations, Workers, Developer Platform capabilities, and adjacent AI tools.
- Create adoption plans, enablement materials, launch approaches, implementation plans, handoff materials, and success measures.
- Identify repeatable engagement patterns and convert them into packaged solutions, templates, reference architectures, runbooks, and enablement assets.
- Advise customers on technical requirements, tradeoffs, implementation paths, and stakeholder alignment.
- Partner with Forward Deployed Engineering and cross-functional GTM, Product, Engineering, PMM, Services, and partner teams.
- Provide product feedback and help scale successful customer-engagement practices.
Requirements
- 5+ years of experience in tech services, consulting, solutions architecture, implementation, customer engineering, or a similar customer-facing role.
- Ability to translate ambiguous customer goals into workflows, implementation plans, solution architectures, and measurable success criteria.
- Strong consultative discovery skills, including workflow mapping, pain-point identification, operating-model analysis, constraint discovery, and future-state design.
- Hands-on experience using AI tools to design, prototype, automate, or improve real business workflows.
- Technical fluency with APIs, integrations, data models, automation, enterprise systems, developer workflows, and implementation tradeoffs; production coding is not required.
- Experience delivering implementations that drive adoption, change management, and long-term customer value.
- Strong project and engagement management skills covering scope, timelines, deliverables, stakeholder alignment, risks, decisions, dependencies, and launch readiness.
- Exceptional written and verbal communication, executive presence, customer judgment, and ability to simplify complex technical concepts.
- Experience designing or deploying agents, automations, or AI-powered customer workflows is preferred.
- Experience with Notion, APIs, MCPs, Workers, coding agents, developer platform workflows, reusable delivery assets, packaged services, or reference architectures is preferred.
- Experience partnering with Product and Engineering teams to turn field learnings into roadmap signals or scalable product improvements is preferred.
Benefits
- The posting indicates an onsite work arrangement via the #LI-Onsite designation.
Categories
Forward Deployed
About Notion
Notion builds an all-in-one workspace that combines docs, wikis, databases, and project management with collaborative AI features for individuals and teams. It operates a freemium, subscription-based, land‑and‑expand model used from small groups to large enterprises. Founded in 2016 and headquartered in San Francisco, the privately held company focuses on unifying knowledge, projects, and workflows in a customizable platform.