Software Engineer II - ServiceNow
Stone - Linkedin8 hours ago
Remote, BrazilMid Level
Responsibilities
- Develop and sustain ServiceNow applications, automations, and workflows for critical business processes.
- Build and maintain integrations between ServiceNow and external HR, identity, finance, and other systems.
- Evaluate requirements, design technical solutions, and assess business rules, dependencies, impacts, and risks.
- Develop new functionality and improve existing solutions using technical analysis and data.
- Investigate platform and integration incidents, perform root-cause analysis, and implement corrections.
- Administer and support the ServiceNow platform, contributing to availability, security, performance, and evolution.
- Document configurations, customizations, integrations, technical decisions, and change history.
- Collaborate on technical discussions, solution validation, implementation reviews, and partner-delivered work.
Requirements
- Practical ServiceNow development experience with Business Rules, Script Includes, Client Scripts, GlideRecord, and GlideAjax.
- Experience with Flow Designer automation and IntegrationHub, REST APIs, Scripted REST APIs, and/or SOAP.
- Knowledge of ServiceNow data models, including tables, fields, relationships, reference fields, and table extensions.
- Knowledge of ITSM modules including Incident, Request, Change, and Problem, plus Service Catalog configuration and development.
- Knowledge of ServiceNow security concepts including ACLs, roles, groups, and data access controls.
- Experience with Update Sets or other mechanisms for versioning and promoting applications between instances.
- Experience administering and sustaining ServiceNow through properties, configuration, clones, upgrades, and troubleshooting.
- Ability to translate business needs into sustainable technical solutions and choose appropriately among configuration, Flow Designer, and custom code.
- Experience investigating and resolving platform and integration incidents through log analysis, testing, and root-cause identification.
- Analytical and collaborative approach with autonomy to manage work end to end and identify risks and dependencies.
- Preferred qualifications include ServiceNow CSA or CAD certifications, Custom Applications experience, portal development, Next Experience, UI Builder, Workspaces, CMDB, Discovery, Service Mapping, MID Server, SSO/SAML, automated testing with ATF, HRSD, ITOM, SPM, ITIL, or ITSM governance experience.
- Additional preferred knowledge includes Python, Go, event-oriented architectures, Now Assist, AI Agents, and the financial services market.
Benefits
- Fixed salary and an eligibility-based variable compensation package.
- Health and dental insurance with coparticipation, with an exception for professionals with disabilities.
- 24/7 virtual medical care, medication subsidy, life insurance, and emotional support through Acolhe360º.
- Meal or food allowance, childcare assistance, assistance for children with disabilities, and fuel or commuting assistance.
- Home-office allowance for hybrid or remote contracts.
- Welcome kit for new parents, SESC partnership, education benefits through Studa and Stone Library, quick massage, and an outpatient clinic.
- Optional Wellhub, TotalPass, Pet Club, Flash, Férias&Co, transportation voucher, Allya, and educational partnerships.
- Remote work arrangement indicated by the posting.
Tech Stack
Categories
About Stone - Linkedin
Stone is a Brazilian fintech that provides payment processing, POS terminals, online checkout, and financial services such as banking and credit for merchants of all sizes. It earns primarily through transaction fees and service subscriptions tied to its merchant-acquiring and software offerings. Founded in 2012 and headquartered in São Paulo, the company went public on Nasdaq in 2018, serving entrepreneurs across Brazil through a nationwide operation.