Senior Software Engineer II - Billing Engineering
DigitalOcean2 months ago
Bengaluru, IndiaSenior
Responsibilities
- Resolve escalated support tickets involving invoicing, collections, payments, dunning, taxation, and customer bug reports.
- Develop automation tooling for billing and customer-management platforms to reduce operational cost and resolution time.
- Own billing platform operations involving credits, discounts, promotions, commitment deals, tax regions, vendor ledgers, refunds, write-offs, and month-close compliance reporting.
- Design and maintain tooling for internal billing and customer-management operational tasks.
- Collaborate with architecture and cloud operations teams to improve platform stability and operational excellence.
- Develop revenue assurance tooling and synthetic tests to detect potential revenue leaks.
- Own operational aspects of new product launches and coordinate with product teams for timely delivery.
- Collaborate with engineering, product management, finance, sales, and support teams on processes and roadmaps.
- Improve platform and control-plane documentation, processes, and procedures.
Requirements
- Strong technical aptitude and problem-solving skills.
- Proficiency in Go; Ruby experience is a plus.
- Experience with distributed systems and complex multi-service deployments.
- Hands-on knowledge of Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.
- Experience with scripting and automation tools such as Python and shell scripting.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Excellent communication and collaboration skills, with the ability to work independently and manage multiple priorities.
Benefits
- Hybrid role located in Bengaluru, India.
- Reimbursement for relevant conferences, training, and education.
- Access to LinkedIn Learning courses.
- Employee Assistance Program and local employee meetups.
- Flexible time off policy.
- Eligible employees may receive equity compensation and participate in the Employee Stock Purchase Program.
Tech Stack
About DigitalOcean
DigitalOcean provides cloud infrastructure and platform services for developers, startups, and small to mid-sized businesses, including virtual machines (Droplets), managed Kubernetes and databases, object/block storage, networking, and GPUs for AI workloads. It operates a usage-based, self-service public cloud with APIs, CLI, and a marketplace to deploy and scale applications. Founded in 2012 and headquartered in Broomfield, Colorado, DigitalOcean is a public company listed on the NYSE.