10 days ago
Responsibilities
- Build, hire, develop, and scale the deployments organization across forward deployed engineering, deployment project management, and lending process specialties.
- Own customer deployments end to end, including kickoffs, scoping, integrations, UAT, go-live, quality, adoption, and time-to-live.
- Create repeatable deployment playbooks, integration patterns, and tooling for servicing cores, loan origination systems, dialers, and CRMs.
- Partner with risk, compliance, and InfoSec teams on vendor reviews, model risk management, and consumer protection requirements.
- Translate deployment learnings into product requirements and collaborate with Engineering and Product on platform versus custom functionality.
- Support enterprise sales, define deployment handoffs, scope and price services work, plan capacity, track metrics, and report customer outcomes.
Requirements
- 8+ years of experience in technical, customer-facing roles, including 4+ years leading deployment, solutions engineering, professional services, or implementation teams.
- Track record of building a team or service line from an early stage and scaling it through rapid growth.
- Hands-on experience deploying enterprise software in regulated environments, ideally within banks, lenders, mortgage servicers, or other financial institutions.
- Strong technical depth in APIs, system integrations, data pipelines, and the software development lifecycle.
- Working knowledge of LLMs, AI agents, or conversational AI and sound judgment about production use cases.
- Experience scoping and pricing services work and supporting complex enterprise sales cycles.
- Preferred experience includes consumer lending operations, systems such as ICE MSP, Black Knight, or Encompass, voice or contact-center technology, and early-stage startups.
Categories
Forward DeployedSolutions Engineering
