Karbon

AI Operations Lead

Karbon
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4 days ago
Remote, United StatesStaff+

Base Salary

$180k - $190k/yr

Responsibilities

  • Build and ship internal AI automations, agents, and an MCP routing gateway connected to company data sources.
  • Implement authentication, department-level access controls, request logging, connector configuration, and security review workflows.
  • Manage Claude and other AI-tool access, provisioning, connector approvals, usage, and spend visibility.
  • Define adoption, cost, delivery, quality, and ROI metrics; build supporting data pipelines and publish recurring executive reports.
  • Run the AI champions program, maintain the AI wiki and shared skills library, and manage skill intake, review, ownership, and offboarding.
  • Train department teams, establish AI usage standards, and transfer production tools to the teams that use them.

Requirements

  • Production software development experience within the last two years using Python or TypeScript, SQL, and REST APIs.
  • Experience building and operating a real LLM-based product with users, error handling, and controlled costs.
  • Experience working directly with non-technical teams as a technical builder, such as in forward-deployed engineering, solutions engineering, GTM engineering, or internal tools engineering.
  • Ability to derive and defend metrics from messy data for executive and finance stakeholders.
  • Experience running a cross-functional program without direct authority, such as a champion, ambassador, or adoption initiative.
  • Strong written communication and judgment to prioritize work based on expected value.
  • Preferred experience includes accounting, professional services, or B2B software; MCP server development, Claude API, agent frameworks, and Okta or similar identity providers.

Benefits

  • Flexible time off with an encouraged four weeks of use per year.
  • Company-paid medical coverage for the employee and eligible spouse, partner, and dependents.
  • Paid dental and vision coverage for the employee and eligible spouse, partner, and dependents.
  • 401(k) with company matching and a Flexible Spending Account.
  • Up to eight weeks of paid parental leave.
  • Work-from-home stipend.
  • Global experience across Australia, New Zealand, the United Kingdom, and Canada, with a collaborative culture and development opportunities.
Karbon

About Karbon

201-500 employees

Karbon builds a cloud-based practice management platform for accounting firms, combining workflow, task and client communication tools with email, time and billing. Delivered as a subscription SaaS, it helps firms manage work, collaborate with clients, and standardize processes across teams. Founded in 2014 and headquartered in San Francisco, the privately held company serves customers in more than 40 countries.

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