8 months ago
Responsibilities
- Solve complex customer challenges related to architecture, performance, and security.
- Advocate for customers by interfacing with product management and engineering teams.
- Develop tools and diagnostics for performance benchmarking and automation.
- Collaborate with cross-functional teams to design scalable processes and dashboards.
Requirements
- Proficiency in one or more modern programming languages such as Python, Go, Java, C++, or JavaScript/Node.js.
- Experience administering large-scale production environments and cloud platforms like AWS, Azure, or Google Cloud.
- Excellent written and verbal communication skills.
- A genuine desire to help people and advocate for customer success.
- Strong diagnostic instinct for investigating and solving problems in real time.
- Ability to rapidly learn new technical skills and adapt to emerging technologies.