11 months ago
Responsibilities
- Work with customers to resolve architecture, performance, recovery, security, and operational challenges.
- Serve as a customer advocate by communicating customer needs to product management and engineering teams.
- Develop internal tools for performance benchmarking, diagnostics, and automation.
- Create deployment and operational-excellence playbooks.
- Collaborate with customer success, growth, and engineering to design scalable processes and dashboards for data-informed decisions.
Requirements
- Proficiency in one or more modern programming languages such as Python, Go, Java, C++, or JavaScript/Node.js.
- Experience administering large-scale production environments involving hardware, operating systems, networks, firewalls, load balancers, and cloud platforms such as AWS, Azure, or Google Cloud.
- Strong written and verbal communication skills and a genuine desire to help people and advocate for customer success.
- Strong diagnostic instincts and the ability to investigate and resolve problems calmly and effectively in real time.
- Ability to rapidly learn new technical skills and adapt to emerging technologies.
- Strong teamwork skills and sound judgment about when to seek help or collaborate.
- Experience with AI/ML or enterprise software, especially B2B SaaS, is a plus.
- Startup or high-growth experience building processes and tools from scratch is a plus.
- Familiarity with observability tools, automation frameworks, or CI/CD pipelines is a plus.
- Basic coding or scripting abilities beyond a primary language, such as writing integrations or automations, are a plus.
About Factory
Factory builds AI agents, called Droids, that bring autonomy to software engineering by automating development workflows for modern engineering organizations. It sells enterprise software and services to help teams evaluate, adopt, and operate these agents within existing tooling and processes. The company is headquartered in San Francisco and is backed by investors including Sequoia Capital and Lux Capital.