Senior Software Engineer (Platform — Backend / AI/ML / Integrations)
TTEC Digital3 months ago
Hyderābād, IndiaSenior
Responsibilities
- Build Go services on an event bus and develop high-throughput transactional data models and WebSocket backends.
- Own backend and core platform services, AI/ML pipelines, or connector frameworks depending on specialization track.
- Develop AI/ML capabilities including RAG, streaming inference, model serving, and evaluation workflows.
- Build integrations with CCaaS/CTI platforms, CRM systems, and SIP/RTP-based telephony systems.
- Design and operate event-driven, high-throughput, low-latency real-time services and fault-tolerant connectors.
- Prototype, debug, ship production software, and meet committed delivery timelines in one-week sprint cycles.
Requirements
- At least 7 years of backend software engineering experience.
- High proficiency in Go, with production Go experience at scale; proficiency is mandatory and tested.
- Experience with at least three programming languages across a career, including medium-strength Python or another scriptable language.
- Production experience with event-driven systems such as NATS, Kafka, or Redpanda, plus heavy WebSocket and real-time systems experience.
- Hands-on AI experience building with LLM APIs, embeddings, RAG, model serving, training, or evaluation rather than only using chatbots.
- Strong debugging, distributed-systems, low-latency, and high-throughput engineering skills.
- Ability to work effectively in a fast-moving startup-style environment, learn new technologies, and deliver working software quickly.
- Preferred experience with GCP, data or knowledge graphs, AI/ML models, voice technologies, SIP/RTP/SIPREC, CCaaS/CTI, or desktop-adjacent systems.
- For integrations work, experience with platforms such as Genesys, Amazon Connect, NICE, or Five9 is preferred.
Benefits
- Fully remote, full-time opportunity.
- Startup-style innovation environment backed by TTEC’s enterprise scale and customer base.
- One-week sprints, Friday demos, rapid prototyping, and opportunities to work across multiple specialization tracks.
Categories
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.