Senior Site Reliability Engineer
Teladoc Health2 months ago
Remote, ArgentinaSenior
Responsibilities
- Define, implement, and improve SLIs, SLOs, and error budgets for critical applications and platform services.
- Improve service reliability, fault tolerance, scalability, operational readiness, and resilience against Azure, network, dependency, and deployment failures.
- Build observability across applications, infrastructure, networks, and cloud services using dashboards, alerts, logs, traces, and metrics.
- Analyze performance, capacity, saturation, bottlenecks, backup, disaster recovery, failover, and business continuity risks.
- Support and improve production workloads on Microsoft Azure and enforce operational standards for monitoring, backup, recovery, identity, security, and cost awareness.
- Lead incident response, blameless post-incident reviews, root-cause analysis, corrective actions, prevention plans, and runbook improvements.
- Support operational security and compliance controls for identity, access, encryption, secrets management, vulnerability remediation, logging, and auditability.
- Anchor and help establish the SRE practice, mentor the SRE team, and serve as the technical authority for observability and reliability.
Requirements
- At least 7 years of site reliability experience with hands-on ownership of mission-critical services through applicable work experience, training, military experience, or education.
- Deep Microsoft Azure experience, including Azure Monitor, Application Insights, AKS, and cloud-native operations across hybrid infrastructure.
- Proven experience designing and implementing production SLO programs with SLIs, SLOs, and error-budget policies.
- Hands-on experience with enterprise observability platforms such as Datadog, Dynatrace, Elastic, Grafana, Prometheus, or LogicMonitor.
- Hands-on experience configuring Datadog for monitoring, observability, and alerting.
- Preferred experience establishing or anchoring an SRE practice across multiple engineering teams and leading incident response and blameless postmortems.
- Preferred healthcare IT experience and familiarity with HIPAA, HITRUST, or equivalent compliance frameworks.
- Preferred AWS and multi-cloud reliability experience, chaos engineering, resiliency testing, infrastructure as code, scripting, programming, security controls, vulnerability management, compliance audits, and cloud governance.
- Preferred proficiency with Python, PowerShell, or Go and tools such as Gremlin, Chaos Mesh, Azure Chaos Studio, Terraform, Bicep, and Ansible.
- Recognized certifications such as Azure Solutions Architect, Google SRE certificate, or CKA are preferred.
Benefits
- Inclusive benefits programs centered on employees and their families, with tailored programs for individual needs.
- Opportunities for career growth, leadership, and meaningful work supporting access to virtual care.
- Innovative, inclusive workplace culture with equal employment opportunity and anti-discrimination protections.
Categories
Site Reliability
About Teladoc Health
Teladoc Health builds a virtual-care platform delivering primary, urgent, mental-health, and chronic-condition services via web and mobile, sold to employers, health plans, hospitals, and health systems. Its business model combines per‑member subscriptions with visit-based fees, supported by clinical networks and EMR integrations. The New York–based company is publicly traded on the NYSE and expanded its chronic-care capabilities by acquiring Livongo in 2020.