1 day ago
Remote, United StatesMid Level
H1B sponsor
Base Salary
$100k - $140k/yr
Responsibilities
- Build and maintain automation, tooling, integrations, agentic workflows, and in-app guidance for digital customer success.
- Translate strategy and requirements into scoped, tested, shipped, and maintainable technology.
- Monitor, troubleshoot, version, and improve digital-success tooling in production.
- Implement targeting and personalization logic using adoption, health, and usage signals.
- Apply AI-assisted development, agent and prompt engineering, version control, and MCP connector workflows.
- Evaluate AI-generated outputs and build human-review and safety guardrails for automated customer communication.
- Partner with analytics and data teams on the data, definitions, and pipelines supporting the tooling.
- Document and package solutions for reuse, maintenance, and handoff.
- Evaluate emerging AI tools, models, and platforms and recommend useful adoption.
Requirements
- At least 4 years of experience in a technical build role such as software or automation engineering, solutions or integration engineering, or analytics engineering.
- Hands-on experience building and maintaining automation and integrations using APIs, data connectors, and scripting or low-code automation.
- Experience turning defined requirements and priorities into working, tested technology.
- Familiarity with AI-assisted development, agent or prompt engineering, or connector-based MCP workflows is preferred.
- Comfort with version control and modern software and data-stack practices.
- Working knowledge of customer-success or customer-engagement data and metrics is preferred.
- Strong communication and collaboration skills across strategy, data, and customer success teams.
- Bachelor’s degree in a technical, quantitative, or related field, or equivalent experience.
- Relevant development, automation, or data-platform certifications are preferred.
Benefits
- Remote work arrangement is indicated by the #LIRemote designation.
- Training and opportunities for both vertical and horizontal career growth are provided.
- Employees receive technical and product knowledge through sales-focused bootcamp training.
- The role offers the opportunity to impact more than 75,000 global customers.
Tech Stack
GitSnowflake
Categories
About Jamf
Jamf builds Apple-first device management and security software for businesses, schools, and government, covering Mac, iPhone, iPad, and Apple TV. Its SaaS products (including Jamf Pro, Jamf School, Jamf Protect, and Jamf Connect) handle deployment, compliance, identity, and endpoint protection at scale. Founded in 2002 and headquartered in Minneapolis, it is publicly traded on Nasdaq as JAMF and maintains the Jamf Nation admin community.