3 months ago
San Francisco, CA, USAEntry Level / Mid Level
Base Salary
$140k - $185k/yr
Responsibilities
- Own end-to-end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoption.
- Teach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflows.
- Analyze conversation logs and customer feedback to identify patterns and surface product insights.
- Translate customer needs into actionable feature requests while collaborating with engineering and the CTO.
- Build automation workflows and systems using scripting, APIs, and low-code/no-code tools.
- Define and document the customer engineering playbook from scratch.
- Lead product demos and customer onboarding sessions.
Requirements
- 0–3 years of experience in a customer-facing technical SaaS role such as solutions engineer, customer engineer, or technical account manager.
- Strong written and verbal communication skills and comfort leading product demos and onboarding sessions.
- Hands-on experience building automation workflows with scripting, APIs, or low-code/no-code tools.
- Experience analyzing customer feedback and conversation logs to inform product decisions.
- Ability to work cross-functionally and translate customer needs into concrete product improvements.
- Experience coaching or configuring AI agents for sales contexts; experience defining tiers, personas, and pricing conversations is a plus.
- Must be authorized to work in the United States without visa sponsorship.
- Must be able to work on-site in San Francisco, California.
Benefits
- Early employee equity opportunity at a funded, early-stage AI startup.
- On-site role in San Francisco; remote and hybrid arrangements are not available.
Categories
Forward Deployed