2 months ago
Base Salary
$201k - $313k/yr
Responsibilities
- Lead, coach, hire, and develop a worldwide team of Specialist Solutions Architects, including performance management and promotion readiness.
- Own and execute the Communication Developer Services technical go-to-market strategy and launch programs that accelerate adoption and revenue.
- Set the technical bar for architecture reviews, proofs of concept, migrations, and scaled enablement for Amazon SES and AWS End User Messaging.
- Use AI and data to identify customer patterns and build playbooks, automation, and reference architectures.
- Collaborate with product marketing, sales, partner teams, business development, and business operations to accelerate the sales cycle.
- Represent customer needs in product roadmaps and drive prioritized feature requests to service teams.
- Shape the vision for conversational and agentic AI across customer communication channels.
- Establish operating mechanisms including adoption tracking and technical win/loss reviews.
Requirements
- Bachelor's degree in a relevant field or equivalent work experience.
- At least 7 years of design, implementation, or consulting experience with distributed applications or cloud technologies.
- At least 3 years of people-management experience leading and developing technical teams such as Solutions Architects or engineers.
- Experience developing strategies that influence organizational-level leadership decisions.
- Experience with cloud architecture and at least one communication or customer-engagement domain such as messaging, email, CPaaS, or marketing technology.
- Preferred experience developing, deploying, and managing AI products at scale.
- Preferred experience leading Specialist or go-to-market-aligned Solutions Architecture teams within a cloud or SaaS provider.
- Preferred familiarity with Amazon SES, AWS End User Messaging, or comparable messaging and email platforms.
- Preferred track record of leading business initiatives that drove measurable adoption or revenue growth.
- Preferred experience partnering with product or service teams to shape roadmaps based on field and customer feedback.
Benefits
- Comprehensive health insurance including medical, dental, vision, prescription, life, and AD&D coverage.
- Employee assistance, mental health support, medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement coverage.
- 401(k) matching, paid time off, and parental leave.
- Sign-on payments and restricted stock units are included in the Amazon package.
- Work-life flexibility, mentorship, knowledge-sharing, career-growth resources, and inclusive employee affinity groups.
- Position is listed in San Francisco, Atlanta, Chicago, New York, Dallas, Arlington, and Seattle.
Tech Stack
Categories
Solutions Engineering
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.