Customer Success Engineer
BLP Digital AG21 hours ago
Munich, GermanyEntry Level / Mid Level
Responsibilities
- Own incoming customer cases from investigation through resolution and customer confirmation.
- Diagnose issues across BLP’s platform, ERP behavior, master data, interfaces, logs, and process logic.
- Determine and implement the appropriate fix through configuration, data, process changes, or escalation to engineering.
- Meet response-time commitments and provide priority handling for strategic accounts.
- Document root causes, solutions, diagnostic patterns, and supporting evidence.
- Support Consultants and Client Partners with the technical substance of customer escalations.
- At the senior level, resolve difficult live-system cases, stabilize unhealthy accounts, mentor teammates, and drive initiatives that permanently reduce support effort.
Requirements
- Bachelor’s or Master’s degree in a STEM field, information systems, business informatics, or a similar field for the Customer Success Engineer level.
- Master’s degree in a STEM field such as computer science, engineering, information systems, mathematics, or physics for the Senior Customer Success Engineer level.
- Up to 3 years of experience in a technical or customer-facing role for the Customer Success Engineer level, with strong internships counting.
- At least 3 years of experience in a technical customer-facing role for the Senior Customer Success Engineer level.
- Strong analytical thinking, comfort with data, and exposure to SQL, APIs, or scripting.
- Demonstrable debugging ability across systems, including APIs, data mapping, and logs, for the senior level.
- Fluent German and English are required.
- ERP experience with SAP or Microsoft Dynamics, scripting in any language, and exposure to workflow automation or process mining are preferred.
Benefits
- Work on real problems involving live enterprise systems and influence the product through direct collaboration with Engineering and Product.
- Shape a growing Customer Success Engineering function with structured career progression and opportunities to move into Consulting, Project Management, or Product.
- Receive employee ownership through a stock option program at a majority employee-owned company.
- Join a collaborative team with team visits and offsites.
- Full-time position based at the headquarters in central Zurich or Munich.
Tech Stack
Categories
Solutions Engineering
About BLP Digital AG
BLP Digital AG builds an AI-driven ERP automation platform that applies NLP/OCR and agentic AI to document-heavy workflows in finance, procurement, logistics, and sales for large enterprises. Offered as SaaS that integrates with existing systems, it serves 550+ enterprise customers in 40+ countries (including Migros, Roche, Freudenberg, Lindt, and Krone); founded in 2019 and headquartered in Zurich, the privately held ETH Zurich/HSG spin-off is expanding to the UK and is backed by Goldman Sachs Alternatives.