2 days ago
Galway, IrelandSenior
Responsibilities
- Own features and services end to end, including design, development, testing, deployment, monitoring, and production support.
- Create technical plans and design documents, evaluate alternatives and trade-offs, and help guide team direction.
- Build scalable, reliable, secure services while considering performance, cost, system impact, and technical debt.
- Manage operational health through monitoring, alerting, on-call support, incident response, and blameless post-mortems.
- Mentor and coach junior engineers, onboard new team members, and provide teaching-oriented code reviews.
- Collaborate with product managers and UX designers to shape requirements and solutions.
- Communicate progress, risks, blockers, and technical concepts to varied audiences across distributed teams.
- Apply data security, traceability, and information-sharing best practices.
- Drive AI adoption and experimentation across the software development lifecycle, including evaluating AI tooling and defining guardrails.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related discipline, or equivalent experience.
- At least 5 years of relevant experience.
- Strong Python and/or Java experience.
- Experience with RESTful APIs and event-driven messaging.
- Understanding of software architecture, distributed systems, eventual consistency, fault tolerance, idempotency, and circuit breakers.
- Experience designing and operating AWS services using CI/CD pipelines.
- Demonstrated ownership of complex features through production support and debugging unfamiliar code.
- Experience writing technical designs, explaining trade-offs, and mentoring engineers.
- Excellent communication skills.
- Experience applying AI to software development or demonstrated interest and practical experimentation with AI-assisted development.
Benefits
- Flexible work options including hybrid schedules, work-from-home flexibility, and onsite collaboration in the Galway office.
- Continuous learning, mentoring, career development, leadership development, and education support.
- Employer-supported pension scheme.
- Annual bonus program.
- Private health insurance, dental coverage, and wellness supports.
- Income Protection, Life Assurance, and financial planning resources.
- Generous paid maternity and paternity leave.
- Paid volunteer time, August Free Fridays, and well-being resources.
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.