3 days ago
Galway, IrelandSenior
Responsibilities
- Design and build backend APIs and cloud services, preferably using AWS.
- Build and evaluate LLM-powered features involving prompt design and structured outputs.
- Lead feature design and delivery from open-ended requirements through production.
- Lead deployments, monitoring, incident response, operational reliability, and performance improvements.
- Improve CI/CD pipelines, maintainability, coding standards, and code quality through reviews.
- Mentor junior engineers and influence technical direction and architecture decisions.
- Collaborate with Product Managers, UX partners, and other stakeholders to clarify requirements and communicate trade-offs.
Requirements
- University degree in Computer Science, AI/ML, Data Science, or a related field, or equivalent experience.
- At least 5 years of software or AI/ML engineering experience.
- Strong Python or Java skills and experience designing RESTful APIs and microservices.
- Working knowledge of cloud services, preferably AWS, including serverless computing.
- Proficiency with Git, CI/CD tooling, and testing-first development.
- Hands-on experience with large language models, prompt design, structured outputs, model-behavior evaluation, and responsible AI practices.
- Ability to model and validate structured data such as schemas, policies, and constraints.
- Ability to solve complex technical problems independently, clarify open-ended requirements, mentor engineers, and influence technical decisions.
- Preferred experience with tool-using AI agents, multi-agent frameworks, workflow orchestration, contact center or customer experience platforms, MLOps, model fine-tuning, Kafka, and event-driven design.
Benefits
- Flexible work options, with onsite work in the Galway office two to three days per week for this role.
- Career development, continuous learning, mentoring, advancement paths, leadership development, and education support.
- Employer-supported pension scheme and annual bonus program.
- Private health insurance, dental coverage, wellness supports, income protection, life assurance, and financial planning resources.
- Generous paid maternity and paternity leave and other family-friendly leave options.
- Paid volunteer time, August Free Fridays, and well-being resources.
- Collaborative culture emphasizing psychological safety, work-life balance, and flexible ways of working.
Tech Stack
Categories
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.