16 hours ago
Base Salary
$90k - $115k/yr
Responsibilities
- Ship full-stack features in a 3–5 person Pod using Node.js, React, Golang, MongoDB, Elasticsearch, and AWS.
- Build and maintain APIs and integrate external services and databases with attention to data integrity and security.
- Build responsive, accessible frontend interfaces and contribute to user experience decisions.
- Contribute to AI-powered product capabilities as skills develop.
- Collaborate with product managers and senior engineers to understand requirements and shape technical, design, and UX decisions.
- Write unit and integration tests, participate in code reviews, and develop strong testing practices.
- Participate in rotating production support, including on-call and bug triage.
- Explore AI tools and full-stack techniques and share learnings with the team.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent hands-on experience through projects, internships, or bootcamps.
- Passion for software craftsmanship demonstrated through personal projects, open source, hackathons, coursework, or other software-building experience.
- Foundational knowledge of data structures, algorithms, and systems.
- Comfort with frontend and backend development, or a strong foundation in one area with interest in learning the other.
- Some hands-on experience with AI developer tools such as Cursor or Claude Code, or strong interest in developing a working practice with them.
- Ability to navigate unfamiliar codebases, ask questions, take initiative, and own work through production.
- Preferred qualifications include AI or ML-powered personal projects or coursework, exposure to OpenAI, Anthropic, LangChain, or Pinecone, and a GitHub profile showing projects or open source contributions.
Benefits
- Remote-friendly work environment with team members across the U.S. and U.K., plus an annual Kamp Kustomer gathering.
- Competitive salaries and stock options.
- U.S. benefits include 100% healthcare coverage, 401(k), WiFi reimbursement, mobile reimbursement, and generous vacation.
- U.K. benefits include pension, supplemental health insurance, and other perks.
Categories
About Kustomer
Kustomer builds a SaaS conversational CRM platform for customer service teams, unifying omnichannel conversations and customer data with AI-driven routing and automation. Founded in 2015 and headquartered in New York, it sells subscriptions to brands that support customers over chat, email, social, and messaging. The company was acquired by Meta in 2022 and spun out in 2023 as an independent business backed by Battery, Redpoint, and Boldstart; customers include Sweetgreen and Starz.