10 hours ago
Bengaluru, IndiaStaff+
Responsibilities
- Own discovery, solution building, pilot scoping, evaluation, and go-live delivery for multiple enterprise accounts.
- Map customer workflows and SOPs into Seek prompts, context, configurations, and unattended-mode automations.
- Build test suites, fix solution gaps, and establish accuracy and determinism before customer sign-off.
- Lead, assign, unblock, review, and coach a small team of Forward Deployed Engineers.
- Run project and program management across pilots, including trackers, timelines, stakeholder updates, and risk escalation.
- Set the technical quality bar for prompts, context design, MCP and tool-call architecture, and evaluation coverage.
- Provide customer-facing demos, workshops, executive conversations, and feedback to Product and Engineering.
- Plan schedules to support customer calls across global time zones, including late evenings when needed.
Requirements
- At least 6 years of experience in a customer-facing technical role such as forward-deployed engineering, solutions engineering, or enterprise software/SaaS implementation consulting.
- Ability to scope ambiguous customer problems into working solutions quickly and independently.
- Hands-on fluency with prompts, automation logic, debugging, prompt and context writing, MCP configuration, tool calls, and evaluation design.
- Experience leading or mentoring a small technical team and managing delivery plans across multiple accounts.
- Strong communication skills with customers and senior stakeholders.
- Systems-thinking ability to design how technical components connect across legacy and modern applications.
- Exposure to AI agents, RPA, or workflow automation is preferred.
- Familiarity with SAP Ariba, Salesforce, D365, or SuccessFactors is preferred.
- Comfort working in an ambiguous role and helping shape a new delivery model.
Benefits
- Whatfix is an equal opportunity employer that values diverse employees.
- The role is expected to work from the office five days per week, with the option to work from home up to two days per month.
- The schedule may include late-evening customer calls to support customers worldwide.
Categories
Forward Deployed
