Sr Software Engineer
ServiceNow22 hours ago
Dublin, IrelandSenior
Responsibilities
- Build scalable, reusable applications and integration solutions using the ServiceNow platform and related technologies.
- Design, implement, test, deploy, and maintain software components for CSM Playbooks and customer service workflows.
- Own complex components and critical technical initiatives from planning through deployment and continuous improvement.
- Develop agentic instructions, prompts, autonomous workflows, and evaluations for AI-powered customer service experiences.
- Create prototypes and proof-of-concept solutions to validate architecture and design decisions.
- Establish engineering practices for platform development, integrations, performance optimization, and quality.
- Troubleshoot complex customer-facing systems, participate in on-call and incident command, and deliver systemic fixes.
- Mentor and guide engineers while promoting technical excellence and continuous learning.
Requirements
- 5+ years of software engineering experience with technical direction adopted beyond the immediate team.
- Effective and accountable use of AI coding assistants and agents.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluations.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement, including a production model or orchestration migration.
- Experience with system design, APIs, data modeling, testing, front-end development, server-side development, and relational data work.
- Experience with Java, JavaScript/TypeScript, and React, with the ability to learn new tools and frameworks quickly.
- Familiarity with JUnit, Selenium, TestNG, or Playwright and integrating automated tests into CI/CD pipelines.
- On-call and incident-command experience on customer-facing systems, including ownership of resulting systemic fixes.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred: experience with Claude or Codex AI coding tools and CRM domain knowledge.
Benefits
- Regular employee position in the EMEA region.
- Flexible work persona within ServiceNow’s distributed work model.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.