Technical Services Engineer III
Impact.comBase Salary
$80k - $100k/yr
Responsibilities
- Develop and maintain expertise in impact.com’s products, platform capabilities, and enhancements.
- Design, implement, troubleshoot, optimize, and maintain technical integrations for new and existing clients.
- Partner with Onboarding, Customer Success, Product, Engineering, Solutions, and other teams to support onboarding and post-launch success.
- Own client technical issues end to end, including investigation, root-cause analysis, resolution, and communication.
- Manage and prioritize incoming technical requests through ticketing systems.
- Identify recurring issues, risks, trends, and insights and communicate them to management and cross-functional stakeholders.
- Create and maintain technical documentation, integration guides, training materials, and help content.
- Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
- Experience in a technology-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
- Strong understanding of designing, implementing, and supporting client solutions on SaaS platforms.
- Experience with HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
- Ability to analyze logs and data and write SQL queries when applicable.
- Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
- Strong problem-solving, troubleshooting, organizational, prioritization, and attention-to-detail skills.
- Clear verbal and written English communication skills with the ability to explain technical concepts to technical and non-technical audiences.
Benefits
- Medical, dental, and vision insurance.
- Office-only catered lunch every Thursday, snack bar, and coffee.
- Flexible spending accounts and 401(k).
- Flexible PTO and a flexible working environment.
- Mental health and wellness coverage including up to 12 fully covered therapy or coaching sessions per year, dependent coverage, and monthly gym reimbursement.
- Restricted Stock Units with a three-year vesting schedule, pending Board approval.
- Free Coursera subscription and PXA courses for professional development.
- Paid parental leave of 26 weeks for primary caregivers and 13 weeks for secondary caregivers.
- Technology stipend for home-office setup and a monthly internet allowance.
Tech Stack
Categories
About Impact.com
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit www.impact.com.