SRE III
JPMorgan Chase11 hours ago
Buenos Aires, ArgentinaSenior
Responsibilities
- Own the operational health, availability, SLOs, error budgets, and client-impact trends for assigned business services or payment flows.
- Lead incident, problem, and change management for full-stack payment systems and escalate issues cross-functionally to executive stakeholders.
- Own controls and regulatory evidence including patch compliance, certificate expiry, vulnerability aging, and end-of-life exposure.
- Automate manual evidence collection and repetitive operational work while measuring toil reduction and returned capacity.
- Partner with application development and central SRE/observability teams under shared reliability services agreements.
- Build service coverage depth by eliminating single-person dependencies and naming backup owners.
Requirements
- Require 5+ years operating payment or financial-services production systems with accountability for service availability and incident outcomes.
- Require experience owning SLOs, error budgets, or equivalent reliability engineering practices in a large-scale regulated technology environment.
- Require working knowledge of payment flows including authorization, clearing, settlement, billing, and payment or rebate processes.
- Require experience partnering with controls, risk, and audit functions on production evidence and regulatory findings.
- Require experience with observability or monitoring tooling and automation or scripting for toil elimination.
- Prefer experience operating under a formal SRE or reliability operating model.
- Prefer experience with AI-assisted operations such as RCA, ECC, or runbook automation under outcome-gated governance.
- Prefer cross-business-unit or multi-region service ownership experience.
Categories
Site Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.