7 months ago
New York, NY, USAMid Level
Base Salary
$150k - $200k/yr
Responsibilities
- Write production code for integrations, AI-agent configuration, and platform logic based on customer workflows and scheduling rules.
- Own technical implementations from scoping through go-live, including project plans, resource coordination, workstream delegation, and timelines.
- Architect scalable systems and playbooks that make complex implementations repeatable.
- Lead customer discovery sessions, resolve integration issues, and serve as the primary technical contact.
- Monitor agent performance, diagnose failure modes, and refine AI-agent behavior for accuracy, reliability, and patient experience.
- Map and automate multi-step healthcare workflows across customer environments.
- Deploy personalized agents without requiring bespoke rebuilds for each customer.
- Drive post-launch expansion by deploying new features, identifying upsell opportunities, and solving customer pain points.
- Translate customer feedback and field observations into product requirements and roadmap input.
Requirements
- At least 3 years of engineering experience shipping production systems while working directly with customers.
- Experience managing complex, multi-workstream technical projects and coordinating cross-functional resources.
- Experience serving as a primary technical point of contact and leading architecture discussions with technical stakeholders.
- Ability to synthesize customer needs into insights that connect field requirements with engineering priorities.
- Comfort with hands-on coding rather than purely project management.
Benefits
- 100% covered healthcare
- Flexible time off
- Commuter benefits
- Weekly team lunches
- Quarterly retreats and monthly team events
- Early employee stock options with significant ownership potential
- In-person work in New York City
- Direct mentorship from the founding team and experienced leaders
Categories
Forward Deployed
About Clarion
Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our agents perform complex workflows with a human-like touch that patients love. We’ve raised $5.5M from top investors, handled millions of patient interactions, and are trusted by leading healthcare brands.