3 hours ago
Base Salary
$103k - $147k/yr
Responsibilities
- Lead BrazeAI workshops that help marketers build or prototype agents and define impact measurement.
- Run 2–6 week AI Accelerator engagements from use-case ideation through launch and initial impact reporting.
- Conduct AI Diagnostics assessing customer messaging programs, data, BrazeAI usage, maturity, prioritized actions, and readiness for additional services.
- Demonstrate and document AI best practices, playbooks, recipes, and solutions for customers and partners.
- Identify and prioritize customer use cases, technical hurdles, and organizational friction affecting AI adoption.
- Recommend Professional Services partners and transition customer context and diagnostics to other services teams.
- Provide internal and external thought leadership on applying AI to marketing outcomes.
- Collaborate with account management, customer success, professional services, AI success, product, marketing, learning, and community teams.
Requirements
- At least 4 years of experience in a customer-facing technical role such as solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting.
- Experience working directly with enterprise customers and building consultative relationships while influencing without owning the account.
- Experience facilitating workshops, hackathons, enablement programs, or embedded consulting engagements.
- Ability to present to marketers and executives with varied levels of AI expertise and guide participants toward building solutions.
- Working knowledge of Braze, including Canvas, Catalogs, and customer strategies, sufficient to identify BrazeAI opportunities.
- Understanding of generative AI and agents, including prompt design, guardrails, evaluation, testing, and optimization.
- Experience with MCP, LLM tooling, or building skills and templates for AI assistants.
- Ability to build business cases and measure return on investment for AI investments, particularly under a credit consumption model.
- Knowledge of marketing technology and at least two areas including AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile.
- Strong written and verbal English communication skills, structured problem-solving ability, initiative, and cross-functional collaboration skills.
- Preferred: hands-on experience with Agent Console, Operator, Decisioning Studio, or Content Optimizer.
- Preferred: depth in retail and eCommerce, QSR, gaming, media, or financial services.
Benefits
- Base pay range of $103,000–$147,000 per year, with additional OTE and potential equity; compensation figures are excluded from benefit details.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
- Fertility benefits and equal paid parental leave.
- Professional development, formal career pathing, learning platforms, and a yearly learning stipend.
- Hybrid work model with a curated in-office employee experience.
- Employee Resource Groups, volunteer opportunities, donation matching, and a collaborative workplace culture.
- The role is based in New York, supports the AMER region, and requires up to 25% travel at peak times.
Tech Stack
Categories
Solutions Engineering
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.