28 days ago
Pune, IndiaMid Level
Responsibilities
- Provide Level 2 production support with rapid incident response and resolution of escalated user queries.
- Participate in major incident management calls, identify root causes, and implement corrective and preventative measures.
- Monitor system availability, performance, resource usage, and capacity, and address operational bottlenecks.
- Develop tools and scripts to automate deployment, housekeeping, and other operational processes.
- Collaborate with development and other teams to embed reliability, scalability, performance, and operational best practices.
- Identify opportunities to improve operational efficiency across application support.
- Communicate effectively with users, senior stakeholders, and teams across RTB, BTB, compliance, and projects.
- Support global applications through shifts, follow-the-sun coverage, and occasional weekend and release support.
Requirements
- Experience providing effective production support and resolving incidents and escalated user queries.
- Linux/Unix experience and proficiency with UNIX commands for deployment, automation, and housekeeping.
- Experience with Java applications, Oracle, SQL including PL/SQL or MySQL, RDBMS, query writing, tuning concepts, and data analysis.
- Experience with at least two middleware technologies, including JBoss, Apache Tomcat, or GlassFish.
- Experience with microservices, containerized environments including OpenShift and APIs, and public cloud technologies such as AWS or Azure.
- Experience with monitoring tools such as AppDynamics, ITRS, or Observe, and scheduling tools such as TWS or Autosys.
- Experience with CI/CD tools including Jenkins and GitLab, as well as Kafka and Kibana/eSaaS.
- Programming experience in languages such as ML, AI/GenAI, Shell, Java, or Python is preferred.
- Ability to communicate clearly, manage priorities and expectations, resolve problems, and work with senior stakeholders.
- Ability and willingness to work required shifts, ad-hoc weekend support, and release support.
Benefits
- The role is based in Pune, India.
- The position provides follow-the-sun global support coverage across applications and infrastructure.
- Shift work, occasional weekend support, and release support are required.
Categories
Site Reliability
About Barclays
Our vision is to be the UK-centred leader in global finance. We are a diversified bank with comprehensive UK consumer, corporate and wealth and private banking franchises, a leading investment bank and a strong, specialist US consumer bank. Through these five divisions, we are working together for a better financial future for our customers, clients, and communities. For further information about Barclays, please visit home.barclays.