Responsibilities
- Design, build, and ship complex AI platforms, services, and products at scale.
- Engineer LLM, RAG, agentic, and orchestration solutions with strong reliability, evaluation, observability, and governance.
- Move AI capabilities from experimentation into production through testing, deployment, monitoring, incident response, and continuous improvement.
- Establish engineering standards for prompt management, model evaluation, security, privacy, compliance, and responsible AI guardrails.
- Make trade-offs across model quality, latency, cost, risk, and customer impact.
- Partner with product, platform, data, risk, security, and business stakeholders to scale AI safely.
- Review designs and code, mentor engineers, and develop reusable production patterns.
- Lead technical investigations, root-cause analysis, and durable fixes for AI system issues.
Requirements
- Outstanding hands-on AI engineering experience in complex, fast-moving corporate or enterprise environments.
- Production delivery experience with AI, machine learning, or LLM-enabled systems deployed, governed, and operated at scale.
- Strong software engineering foundations, including Python, APIs, cloud services, distributed systems, CI/CD, and modern engineering practices.
- Practical experience with LLMs, RAG patterns, embeddings, agents, evaluation frameworks, orchestration, model lifecycle management, and monitoring.
- Experience building responsible AI guardrails for safety, privacy, compliance, explainability, reliability, and operational risk.
- Ability to influence technical direction, establish engineering standards, and work effectively through ambiguity and change.
- Clear and confident communication skills with technical, product, delivery, risk, and senior stakeholders.
Benefits
- Sydney-based hybrid working and flexible work arrangements.
- Special offers on banking products, discounts from top brands, and employee-only mortgage rates.
- A variety of leave options, including Culture, Lifestyle, and Wellbeing leave.
- Tailored learning and development opportunities.
- Opportunities to participate in community volunteering initiatives.
- Supportive and inclusive workplace with assistance available during the recruitment process.
Tech Stack
Categories
About Westpac
To turn doing into done, it takes a little Westpac. From rescue helicopters and signing the Equator Principles, to paying super during parental leave and initiatives like Westpac SaferPay and SafeCall that help protect customers from scams... we have a proud history of stepping up to be first for our customers, communities and people. We are Australia’s oldest bank and first company and have been supporting customers for over 200 years. Our purpose is creating better futures together – it’s what we do, who we are and why we come to work every day. With this purpose in mind, we’ve set ourselves a bold ambition - to be our customers’ #1 bank and partner through life. Westpac acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future. Westpac Banking Corporation ABN 33 007 457 141. AFSL and Australian credit licence 233714.