over 1 year ago
Houston, TX, USASenior
Responsibilities
- Guide customers through implementation, adoption, optimization, onboarding, training, and rollout of Corva’s Directional Drilling solutions.
- Understand customer workflows, challenges, and technical requirements and tailor Corva solutions accordingly.
- Provide hands-on customer support, training, workshops, mentoring, and troubleshooting.
- Document customer requirements, feedback, best practices, meeting notes, and rollout timelines.
- Communicate customer insights across Operations, Engineering, Sales, and Development teams.
- Create customer success materials including case studies, training manuals, and app documentation.
- Use analytics and customer health metrics such as platform usage, NPS, and NSAT to improve adoption and retention.
Requirements
- 5+ years of on-site Directional Drilling experience.
- 2+ years of remote Directional Drilling experience in a Real-Time Operations Center.
- Hands-on experience implementing and using new Directional Drilling technologies.
- Strong technical, customer service, communication, analytical, problem-solving, leadership, and cross-functional collaboration skills.
- Experience training and mentoring customers and internal teams on drilling technology and software applications.
- Experience documenting user requirements and rolling out new software solutions.
- Excellent written and verbal communication skills in English and Spanish.
- Proficiency with Microsoft Office suite and other relevant industry software.
- Willingness to travel domestically and internationally up to 50% of the time.
Benefits
- The role requires domestic and international travel of up to 50%.
Categories
Solutions Engineering
About Corva
Corva builds a real-time analytics and visualization platform for oil and gas drilling and completions teams, integrating rig and field data. Offered as cloud software with web and mobile apps, it supports monitoring, parameter optimization, and operational decision-making across the well lifecycle. Founded in 2014 and headquartered in Houston, the privately held company serves energy operators and service providers globally.