Senior Forward Deployed Engineer
InformaticaResponsibilities
- Own the architecture, build, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Design and ship Agentforce systems with agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and robust enterprise integration patterns.
- Manage data modeling, processing pipelines, and data readiness across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Resolve complex data integration failures, model deployment issues, orchestration breakdowns, and performance regressions.
- Build and maintain agent performance dashboards and customer KPI reporting.
- Develop proofs of concept and MVPs, codify reusable assets and internal frameworks, and turn customer learnings into playbooks.
- Mentor engineers through code reviews, pair sessions, and shared development work.
- Provide technical leadership on strategically critical deployments and communicate field insights to Product and Engineering.
- Partner with Deployment Strategists to translate customer business challenges into deployable agentic solutions.
Requirements
- 6+ years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- Degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with familiarity with the others.
- Production experience integrating LLMs, using frameworks such as LangChain or LlamaIndex, and applying prompt engineering and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, including platforms such as Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise including Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable frameworks, playbooks, or internal tooling.
- Clear communication with engineering peers, customer architects, and executive stakeholders.
- Willingness to travel approximately 25% of the time and work embedded with customer engineering teams.
- Preferred: Salesforce certifications such as Administrator, Platform Developer I/II, Agentforce Specialist, or System Architect.
- Preferred: Familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks.
- Preferred: Experience architecting multi-cloud, multi-system enterprise AI solutions for Global 500 customers.
- Preferred: Enterprise software roadmap influence, open-source contributions, technical writing, or conference presentations.
Benefits
- Salesforce provides benefits and resources intended to support balance and wellbeing, along with AI agents and tools designed to accelerate impact.
- The role requires approximately 25% travel and customer-embedded work.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com