1 day ago
Paris, France
Senior
H1B Sponsor
Responsibilities
- Own Tier 2/3 technical escalations from Frontline Support Specialists (FSS).
- Perform structured Root Cause Analysis (RCA) on production issues.
- Lead incident response for production ads service disruptions.
- Author postmortem documents and track remediation action items.
- Build and maintain diagnostic playbooks and runbooks.
- Develop internal tooling and automation scripts for issue detection.
- Define and track operational KPIs to improve support efficiency.
- Partner closely with the Customer Engineering team for issue handoffs.
- Contribute to internal and external documentation.
- Review technical integrations during new platform onboarding.
Requirements
- 6+ years of professional experience in technical support, solutions engineering, or software engineering.
- Strong troubleshooting skills and ability to analyze large-scale datasets.
- Hands-on experience with API integrations and distributed systems.
- Demonstrated experience handling technical escalations methodically.
- Strong written and verbal communication skills.
- Experience in AdTech or retail media domains is a strong plus.
- Familiarity with monitoring and observability tools such as Datadog.
- Experience as a founding member or early contributor in building new teams.
- Familiarity with scripting and AI tools for automation.
- Fluent in English; multilingual skills preferred.
Tech Stack
Datadog
Categories
AI & MLBackendData Engineering