3 hours ago
Pune, India +3 moreSenior
Responsibilities
- Develop and enhance the ServiceNow platform with a primary focus on ITOM Event Management.
- Design, configure, implement, maintain, and optimize ServiceNow Event Management solutions across enterprise environments.
- Configure Event Rules, Alert Correlation Rules, Alert Management Rules, Event Connectors, dashboards, health dashboards, KPIs, and reporting.
- Develop and maintain integrations between ServiceNow and third-party monitoring and observability platforms.
- Implement alert correlation, root-cause analysis, event impact analysis, and automated remediation workflows.
- Collaborate with the Discovery team to maintain accurate CI relationships.
- Monitor event ingestion, processing, alert generation, and platform stability; troubleshoot processing failures and anomalies.
- Support deployments, upgrades, patching, testing, production implementations, and platform administration.
- Translate stakeholder monitoring requirements into Event Management solutions and provide ITOM best-practice guidance.
- Create technical documentation, operational procedures, knowledge articles, and implementation guides.
- Support Incident, Problem, Change, and Major Incident Management through Event Management integrations.
Requirements
- At least 6 years of experience with ServiceNow ITOM Event Management.
- Strong understanding of Event Management, Alert Management, Discovery, Service Mapping, CMDB, Health Log Analytics, and Operational Intelligence.
- Experience configuring Event Rules, Alert Correlation Rules, Event Connectors, Alert Management Workflows, and automated remediation processes.
- Experience integrating third-party monitoring and observability platforms with ServiceNow.
- Hands-on experience configuring and troubleshooting the ServiceNow MID Server.
- Experience with JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and Flow Designer.
- Ability to troubleshoot complex Event Management and infrastructure monitoring issues.
- Experience with ServiceNow upgrades, patching, and platform administration.
- Strong verbal and written communication skills.
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field is preferred.
- ITIL Foundation and ServiceNow ITOM certifications are preferred.
- Experience leading enterprise-scale Event Management implementations and operational support engagements is preferred.
Benefits
- Shift timing is 1:30 PM to 10:30 PM IST.
- Equal opportunity employer with accommodations available for candidates with disabilities during recruitment.
Tech Stack
Categories
About Ensono
Ensono provides managed services and consulting for enterprises running mission-critical workloads across mainframe, private, and public clouds. It supports application modernization, cloud migrations, and ongoing operations in AWS, Azure, and Google Cloud through recurring service contracts and advisory projects. Founded in 1969 and headquartered in Downers Grove, Illinois, the company operates globally and is privately held.