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Pendo

Senior Customer Engineer, Novus — Emerging Business

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3 days ago
Raleigh, NC, USASenior / Mid Level
H1B Sponsor

Base Salary

$193k - $242k/yr

Responsibilities

  • Guide CTOs and lead engineers in connecting GitHub and GitLab repositories to Novus.
  • Help customers transition quickly from implementation to actionable insights.
  • Identify technical expansion paths using Novus data.
  • Build the Novus Implementation Framework and document best practices.
  • Act as the primary feedback loop between customers and product teams.

Requirements

  • 5–8+ years of experience in a technical, customer-facing role.
  • Deep comfort with Git workflows and modern JavaScript frameworks.
  • Ability to explain the connection between code and user behavior.
  • Strong passion for LLMs and agentic workflows.
  • Experience in fast-paced, ambiguous environments with problem-solving skills.
  • Strong communication skills for translating technical concepts.

Benefits

  • Highly competitive employer-heavy coverage with $0 premium options.
  • Strong 401(k) match and equity.
  • Flexible time off.

Tech Stack

AngularGitJavaScriptReactVue.js