1 month ago
Remote, India or Hyderābād, IndiaSenior
Responsibilities
- Build, configure, and tune Outreach AI Agents for Revenue, Deal, Research, Conversation, and Forecasting use cases.
- Design and manage context-aware prompts, agent playbooks, prompt libraries, and implementation frameworks.
- Configure and troubleshoot customer solutions in real time while identifying adoption gaps and expansion opportunities.
- Train client administrators and advise them on platform functionality, best practices, and workflows.
- Own a portfolio of strategic accounts and manage utilization, consumption, renewal, and churn-related KPIs.
- Partner with Customer Success, Account Executives, Product, and peer consultants on expansions, renewals, escalations, and customer health.
- Mentor consultants and establish team-wide best practices for agent configuration and prompt design.
Requirements
- 6–8+ years of experience in a technical, customer-facing role at a mid-to-large business, ideally in SaaS.
- Technical and AI fluency with Outreach or a comparable SaaS platform, including hands-on configuration of AI features.
- Experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to sales workflows.
- Experience influencing technology adoption, solving customer business problems, and managing strategic or complex accounts.
- Track record of meeting utilization, consumption, or renewal-linked KPIs.
- Experience building remote client relationships, managing concurrent engagements, and working with ambiguity and autonomy.
- Experience mentoring or informally leading peers in a customer-facing technical role.
- Preferred qualifications include sales strategy, renewals, account expansion, sales processes, software delivery lifecycle, application implementation, managed services, coaching, and team-wide playbook development.
Benefits
- Remote role based in Hyderabad with occasional in-person or team events during local IST hours.
- US-based customer-facing working hours with a night-shift allowance.
- 25 days of annual vacation plus sick time and casual leave.
- Group medical coverage for employees and up to five eligible family members, plus an OPD benefit up to INR 10,000.
- Life insurance and personal accident insurance at 3x annual CTC.
- 26 weeks of paid maternity leave and 15 days of paid paternity leave.
- RSU program, employee referral bonuses, diversity and inclusion programs, and company and team outings.
Categories
Forward Deployed
About Outreach
Outreach builds a SaaS platform for sales and revenue teams that combines sales engagement, conversation intelligence, and forecasting to automate workflows and improve deal execution. The company sells subscriptions to enterprises and mid-market customers across go-to-market teams. Founded in 2014 and headquartered in Seattle, it is privately held, with notable customers including Databricks, SAP, Siemens, and Verizon.