Forward Deployed Engineer
Safe Security1 day ago
Remote, United States or Remote, AmericasSenior
Responsibilities
- Lead technical onboarding for assigned customers, including scoping, planning, configuration, integration, and confirmation of customer value.
- Own customer engagements through defined outcomes while communicating progress, risks, and next steps.
- Travel to customer sites for workshops, deployments, and escalations.
- Collect customer environment and integration details, including authentication, permissions, network constraints, payload formats, and expected behavior.
- Configure and customize SAFE, make direct product fixes where appropriate, and build customer-specific workflows and AI agents.
- Write scripts, tooling, and lightweight automations for onboarding, data loading, integrations, and repetitive delivery tasks.
- Diagnose failed or incomplete integrations and data flows using logs, platform telemetry, and platform knowledge.
- Investigate issues, present evidence to engineering, and remain engaged through resolution or an agreed workaround.
- Bridge customer, engineering, and product teams by defining customer outcomes, driving deliverables, and communicating product feedback.
- Use AI tools to analyze logs, draft scripts, summarize issues, and prepare customer-facing materials.
Requirements
- Demonstrated experience building scripts, delivering products, and working directly with customers through a customer-facing technical role or substantial project work.
- Experience onboarding customers or users from technical product setup through live use.
- Fluency with APIs, including reading documentation, calling and chaining endpoints, handling authentication, and interpreting responses and errors.
- Strong debugging and troubleshooting skills with appropriate customer data handling.
- Excellent written and verbal communication and the ability to explain technical concepts at the audience’s level.
- Ability to write scripts that call APIs, process data, and automate customer tasks, with Python preferred.
- Understanding of core cloud-based services and their implementation in customer environments.
- Demonstrable experience using AI tooling for troubleshooting, scripting, or automation.
- Ability to travel to customer sites.
- Preferred experience with cybersecurity, risk management, security-tool integrations, Bash, PowerShell, customer-facing technical roles, SaaS or enterprise software, and distributed multi-time-zone teams.
Benefits
- Meaningful equity is provided to employees.
- Unlimited leave is offered.
- Comprehensive medical insurance and wellness benefits are provided.
- Career advancement opportunities are available in a rapidly growing company.
- Travel to customer sites is part of the role.
Tech Stack
Categories
Forward Deployed
About Safe Security
Safe Security builds an AI-driven cyber risk quantification and management platform used by CISOs, GRC, and third-party risk teams to measure and prioritize enterprise, vendor, and AI-related risks. It sells its software to large enterprises as a subscription service, integrating with security and business systems to produce board-level, dollar-based risk insights. Founded in 2012 and headquartered in Palo Alto, it is privately held.