Senior Forward Deployed Engineer - Flow
ServiceNow1 day ago
Remote, India or Hyderābād, IndiaSenior
Responsibilities
- Configure SSO and integrations with customer IT and security teams using tools such as Okta, Microsoft Teams, Slack, and ServiceNow.
- Build, test, and launch natural-language automations connecting Flow with Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
- Connect document sources including SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base to support accurate, sourced AI answers.
- Develop proof-of-concept solutions, solve requirements outside the standard product, document workarounds, and convert customer learnings into product requirements.
- Guide onboarding and enable customers to reach production deployment quickly.
- Monitor Flow analytics, usage, conversation allowances, and automation results to demonstrate value and identify expansion opportunities.
- Own first-line customer triage, reproduce bugs, isolate root causes, monitor audit and activity logs, and drive issues through resolution with product and engineering.
Requirements
- 4+ years of experience in a customer-facing technical role such as forward deployed, solutions, or implementation engineering in enterprise software.
- Hands-on experience with REST APIs, scripting, automations, and webhooks, including testing with Postman or cURL.
- Working knowledge of single sign-on and identity providers including SAML, OAuth, Okta, and Entra ID.
- Experience with enterprise service-management or collaboration tools such as ServiceNow, Jira, Slack, or Microsoft Teams.
- Familiarity with AI and workflow automation, prompt design, and document-based information retrieval.
- Ability to communicate with IT directors, system administrators, and security engineers and take ownership of customer outcomes.
- Ability to partner across product, engineering, support, and customer teams and understand broader IT and operations strategy.
- Preferred: experience with service-desk offerings, AI-native or cloud-native enterprise products, product-led growth or consumption-priced software, or building onboarding and implementation motions from scratch.
Benefits
- Regular employee role in the APAC region.
- Flexible or remote work persona, subject to assigned location and eligibility.
- Access to the resources of a global technology leader while working on a new 0-to-1 product and business unit.
Tech Stack
Postman
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.