Principal Member of Technical Staff (PMTS) / Staff Software Engineer – AI Platform (Agentic Systems)
Salesforce1 day ago
Base Salary
$197k - $345k/yr
Responsibilities
- Set the technical strategy and architecture for Slack’s agentic operations platform and software factories.
- Build autonomous pipelines for code generation, bug fixing, incident remediation, and production maintenance with orchestration, tool integrations, and human-in-the-loop controls.
- Develop evaluation suites, regression harnesses, guardrails, observability frameworks, and telemetry for safe and measurable production AI systems.
- Define failure detection, ownership, accountability, on-call, and operational guardrail models for autonomous systems.
- Partner with platform teams and engineering groups to integrate agentic workflows into developer routines.
- Govern model and compute utilization, balancing intelligence, latency, token budgets, and compute costs.
- Mentor senior engineers, lead architectural reviews, and create reusable technical patterns across the organization.
Requirements
- 10+ years of software engineering experience designing and delivering complex distributed systems at scale, with Staff/Principal-level judgment and organizational influence.
- Hands-on experience building and shipping production LLM-powered agents and multi-agent systems, including orchestration, structured tool or function calling, retrieval/RAG, and context-window engineering.
- Experience making non-deterministic AI systems production-ready through deterministic evaluation suites, regression harnesses, guardrails, and LLM telemetry.
- Strong distributed systems and backend foundations, including clean, scalable, maintainable code and accountability for uptime, latency, and reliability.
- Experience building autonomous code-generation pipelines, automated refactoring systems, or software factories across monolithic or multi-repository architectures.
- Experience designing agent evaluation frameworks, prompt/context management layers, or LLM observability platforms for other engineering teams.
- Preferred: deep experience with service orchestration or automated incident remediation at scale.
- Preferred: hands-on AWS, Kubernetes/EKS, and Terraform experience using reusable abstractions.
- Preferred: contributions to open-source agentic frameworks, developer tools, or the AI developer ecosystem.
- Preferred: familiarity with Anthropic Claude Tool Use, OpenAI function calling, Model Context Protocol/MCP, LangGraph, and related failure modes.
Benefits
- Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The posting states that some roles may be eligible for incentive compensation, equity, and benefits.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Tech Stack
Categories
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.