11 months ago
Base Salary
$230k - $390k/yr
Responsibilities
- Own Sierra’s observability stack covering monitoring, alerting, logging, and tracing
- Partner with product and platform engineers to design reliable and scalable systems from the outset
- Design and implement scalable, reliable, and secure AWS cloud infrastructure using Terraform and modern DevOps tooling
- Improve the reliability and scalability of LLM deployments for robust, performant, and cost-effective operation
- Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes
- Define SRE practices, culture, tooling, and best practices across the engineering organization
Requirements
- 5+ years of hands-on experience in Site Reliability or Infrastructure engineering for complex SaaS or cloud-based systems
- Experience designing for availability, scalability, and reliability at infrastructure and application layers
- Deep experience with Terraform, AWS services, container orchestration, and cloud networking, including IAM and VPC architecture
- Strong background with observability systems such as Prometheus, Grafana, Datadog, or similar tools
- Experience working with enterprise customers and understanding their compliance, networking, and integration needs
- Degree in Computer Science or a related field, or equivalent professional experience
- Preferred experience with LLM infrastructure, including inference optimization, fine-tuned models, or large-scale model deployment
- Preferred early-stage startup experience defining SRE culture and tooling from scratch
- Familiarity with incident management automation or self-healing infrastructure patterns
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Full-time employee benefits may vary by region
- Primarily in-person work based in San Francisco, with offices in multiple global locations
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.