Observability Architect | Canada | Remote
Grafana
24 days ago
Remote, Canada
Senior / Staff+
Responsibilities
- Serve as the primary technical point of contact for a portfolio of Grafana customers.
- Design the observability maturity journey of customers and assist them on that path.
- Provide expert-level troubleshooting and guidance to drive adoption.
- Conduct regular technical reviews and health checks to ensure client success.
- Advise clients on best practices and strategies for leveraging our technology.
- Collaborate with clients to develop and execute technical roadmaps.
- Identify opportunities for clients to optimize their cost and expand their use of our solutions.
- Develop and maintain strong, long-term relationships with key stakeholders.
- Drive the adoption and effective use of our product suite within your customer portfolio.
- Act as the voice of the customer within the company.
- Conduct training sessions and workshops to educate clients on our technology.
- Develop and deliver technical documentation, guides, and tutorials.
- Work alongside account teams to conduct regular reviews with customers.
- Prepare and present reports on client metrics, achievements, and areas of focus.
Requirements
- Located in Canada, ideally Toronto.
- Bachelor’s degree in Computer Science, Information Technology, Math or a related field.
- Experience deploying and operating Kubernetes.
- 5+ years of experience in a technical support or account management role.
- Strong understanding of observability solutions, with Grafana, Prometheus, and Loki as a plus.
- Proven ability to manage multiple clients and projects simultaneously.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills.
- Experience with relevant tools and technologies, e.g., CRM software.
- Ability to travel as needed to meet with clients (up to 25%).
- Some observability expertise, preferably at the architect level.
- First-class written and oral communication skills.
- Desire to solve technical challenges and bring creative solutions.
Benefits
- 100% Remote, Global Culture.
- Scaling Organization with meaningful work in a high-growth environment.
- Transparent Communication with open decision-making.
- Innovation-Driven environment with autonomy and support.
- Open Source Roots that shape company values.
- Empowered Teams with a high trust, low ego culture.
- Defined opportunities for career growth.
- Approachable Leadership with visible and human executives.
- In-Person onboarding for new employees.
- Global annual leave policy of 30 days per annum.
Tech Stack
GrafanaKubernetesPrometheus
Categories
BackendData EngineeringDevOps