6 days ago
Sydney, AustraliaMid Level
Responsibilities
- Become proficient in the Neara platform and the models behind it.
- Help stand up and refine network models and solutions such as vegetation management with Deployment.
- Drive customer adoption through hands-on support, training, and workflow-focused workshops.
- Track delivery against scope and business outcomes and support customer workflow and change-management activities.
- Serve as the primary technical contact for customer engineering teams and help them gain more value from the platform.
- Identify customer pain points and opportunities and share them with Sales and Deployment to support account strategy.
- Share insights and patterns across customer accounts with Sales, Deployment, and Product.
Requirements
- Experience working with enterprise customers and stakeholders in consulting, customer success, solutions, or technical roles.
- Comfort with enterprise software platforms and deployments and willingness to learn the engineering behind Neara’s platform.
- Understanding of how technology creates business value and experience helping customers measure it.
- Ability to explain complex technical topics clearly to engineers and executives.
- Outcome-focused problem-solving, strong relationship-building skills, and comfort working directly with customers.
- Experience in infrastructure or the energy sector is preferred but not required.
- An engineering degree is preferred but not required.
Benefits
- Competitive salary and ESOP.
- Fully flexible working arrangements with a well-stocked office in Redfern; the role is Sydney-based.
- Significant career development and growth opportunities.
- Regular company events.
- Opportunity to work on complex, meaningful products and real-world problems.
- Opportunity to play a direct role in a high-growth company.
- Inclusive workplace with diversity, belonging, and equal employment opportunities.
Categories
Solutions Engineering
