16 hours ago
Sydney, Australia +2 moreMid Level / Senior
Responsibilities
- Support the design, configuration, implementation, and enhancement of ServiceNow solutions.
- Prepare high-level and low-level solution design documentation.
- Configure and customize ServiceNow applications according to platform best practices.
- Participate in requirements-gathering workshops, design discussions, and solution playback sessions.
- Support integrations using APIs, IntegrationHub, MID Server, REST, and SOAP services.
- Assist with system testing, defect resolution, deployment activities, and ongoing client support.
- Prepare project documentation, user guides, and technical artifacts.
- Contribute to process improvement and ServiceNow best practices.
Requirements
- Approximately 2–4 years of experience working with the ServiceNow platform.
- Hands-on experience configuring and supporting ServiceNow solutions.
- Exposure to one or more of ITSM, HRSD, SPM, or ITOM.
- Understanding of ServiceNow platform capabilities, configuration, and administration.
- Experience or exposure to REST APIs, SOAP, IntegrationHub, or MID Server integrations.
- Ability to translate business requirements into practical technical solutions.
- Strong analytical, problem-solving, communication, stakeholder engagement, documentation, and organizational skills.
- Preferred experience with SAP SuccessFactors integrations or HR technology platforms.
- Preferred consulting or customer-facing experience and experience supporting enterprise-scale ServiceNow implementations.
Benefits
- Opportunity to work on enterprise-scale ServiceNow transformation programs.
- Exposure to a broad range of ServiceNow modules and technologies.
- Supportive and collaborative delivery environment.
- Ongoing training, certification, and career development opportunities.
- Hybrid working flexibility across Sydney, Melbourne, or Brisbane.
Tech Stack
SOAP
Categories
Solutions Engineering