16 hours ago
Sydney, Australia +2 moreMid Level
Responsibilities
- Develop deep technical expertise in Datadog’s evolving products and platform.
- Investigate complex escalations and lead high-stakes technical calls for critical customer challenges.
- Run office hours, deliver learning sessions, and mentor the Global Support Engineering team.
- Partner with Engineering and Product to identify gaps, drive improvements, and advocate for customers.
- Own investigations across authentication, authorization, identity, enterprise administration, and visualization features including dashboards, notebooks, sheets, and DDSQL.
- Troubleshoot login failures, broken dashboards, permission mismatches, audit discrepancies, and visualization bugs.
- Coordinate investigations spanning multiple product areas and remain accountable for outcomes.
- Develop internal tooling, debugging guides, and reusable workflows for access and UI issues.
Requirements
- Deep familiarity with SAML, OIDC, OAuth2, and SCIM authentication patterns.
- Experience investigating enterprise-scale authorization across roles, permissions, data restrictions, and credential lifecycles.
- Ability to reconstruct audit activity and identify when audit records are incorrect.
- Familiarity with user and organization administration and governance controls.
- Strong understanding of data visualization and dashboard usability.
- Ability to troubleshoot graphs end to end, from configuration and query resolution through rendering.
- Computer Science or Engineering major preferred.
- Experience with Zendesk, Jira, Confluence, or similar software preferred.
- Familiarity with Datadog, its integrations ecosystem, or similar observability platforms preferred.
Benefits
- Hybrid workplace with office culture and collaboration.
- Generous and competitive benefits, varying by country and employment type.
- New-hire stock equity through RSUs and an employee stock purchase plan.
- Continuous career development and career pathing opportunities.
- Product training, onboarding, and internal cross-departmental mentor and buddy programs.
- Friendly and inclusive workplace culture.
Tech Stack
Datadog
Categories
Solutions Engineering
About Datadog
Datadog builds a SaaS observability and security platform that monitors infrastructure, applications, logs, and services for engineering and DevOps teams. Its products include infrastructure monitoring, APM, log management, real user monitoring, and cloud security, sold via subscriptions and used across cloud-native and hybrid environments. Founded in 2010 and headquartered in New York City, Datadog is a public company trading on NASDAQ under the ticker DDOG.