2 days ago
Tokyo, JapanMid Level / Senior
Responsibilities
- Own the ongoing technical relationship and client success for assigned enterprise and strategic accounts in partnership with Customer Success.
- Help customers instrument and optimize the Braze platform across their technology stacks as their usage matures.
- Conduct discovery, understand customer use cases and architectures, and recommend appropriate solutions.
- Support customer inquiries, advocate for technical needs, and drive technical adoption, value, and maturity.
- Enable customer product and engineering teams to use Braze independently through education and communication of products and solutions.
- Create solution documentation and architectural diagrams and manage progress across key technical workstreams.
- Validate product use cases and technical feasibility and communicate customer requirements to Braze’s Product team.
Requirements
- 3–5 years of client-facing experience as a Technical Account Manager or in a related technical area such as Implementation, Technical Support, or Solutions Architecture for enterprise or strategic products.
- At least 3 years of technical experience managing complex customer environments and strong technical knowledge of at least two of SaaS, mobile, APIs, or programming.
- Strong written and verbal communication skills, including the ability to translate complex technical concepts for non-technical stakeholders.
- Strong problem-solving skills, intellectual curiosity, and the ability to collaborate effectively.
- Ability to manage competing priorities and work productively under time constraints in a fast-paced, complex environment.
- Bilingual skills beyond English are welcomed but not required.
Benefits
- Competitive compensation that may include equity.
- Retirement and employee stock purchase plans.
- Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
- Family services including fertility benefits and equal paid parental leave.
- Professional development through career pathing, learning platforms, and a yearly learning stipend.
- Hybrid ways of working and a curated in-office employee experience.
- Volunteer Week, donation matching, and Employee Resource Groups.
- Collaborative culture recognized as a Great Place to Work®.
Categories
Solutions Engineering
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.