ServiceNow - Senior Software Engineer
Orange Business Services20 hours ago
Gurgaon, IndiaSenior
Responsibilities
- Lead configuration and customization of the ServiceNow CSM module and its integrations.
- Develop and maintain high-quality, reusable code according to ServiceNow standards.
- Analyze business requirements, application enhancements, defects, and technical solutions.
- Provide technical support during UAT, go-live, regression testing, integration testing, and production operations.
- Resolve assigned application production issues within defined SLAs and participate in application evolution.
- Prepare and update development and technical requirements documentation.
- Manage software code using version control software and use Jira for enhancement and defect resolution.
- Follow SDLC processes and support code re-engineering when required.
- Collaborate with business analysts on application evolution and production issues.
- Mentor and coach junior team members on application technology and business knowledge.
Requirements
- 6-9 years of experience in ServiceNow software development, preferably with the CSM module.
- Certified Application Developer certification is required.
- Certified System Administrator or System Administration Advanced certification is preferred.
- Hands-on experience with JavaScript, HTML5/CSS3, JSON, API integration, XML, ServiceNow, CMDB, and other integration technologies.
- Experience with ServiceNow ITSM or CSM service catalog and integration capabilities is preferred.
- Knowledge of the TSM module is an advantage.
- Strong ServiceNow troubleshooting, technical solution design, telecom, and user-experience skills.
- Ability to prepare technical requirements, deliver high-quality code, and support business and technical stakeholders.
- Strong mentoring, collaboration, and production-support capabilities.
Benefits
- Flexible working hours and the possibility of combining office and home work in a hybrid arrangement.
- Global opportunities to collaborate with multinational teams and customers.
- Training and professional development, including upskilling and reskilling programs.
- Internal career growth and mobility opportunities.
- Health and well-being programs, diversity and inclusion initiatives, CSR activities, and employee events.
- Employee referral and Change Maker award programs.