ServiceNow - Senior Software Engineer
Orange Business Services2 months ago
Gurgaon, IndiaSenior
Responsibilities
- Lead configuration and customization of the ServiceNow CSM module and its integrations.
- Develop and maintain high-quality, reusable code according to ServiceNow standards.
- Analyze business requirements, application enhancements, defects, and technical solutions.
- Provide technical support during UAT, go-live, regression testing, integration testing, and production operations.
- Resolve assigned application production issues within defined SLAs and participate in application evolution.
- Prepare and update development and technical requirements documentation.
- Manage software code using version control software and use Jira for enhancement and defect resolution.
- Follow SDLC processes and support code re-engineering when required.
- Collaborate with business analysts on application evolution and production issues.
- Mentor and coach junior team members on application technology and business knowledge.
Requirements
- 6-9 years of experience in ServiceNow software development, preferably with the CSM module.
- Certified Application Developer certification is required.
- Certified System Administrator or System Administration Advanced certification is preferred.
- Hands-on experience with JavaScript, HTML5/CSS3, JSON, API integration, XML, ServiceNow, CMDB, and other integration technologies.
- Experience with ServiceNow ITSM or CSM service catalog and integration capabilities is preferred.
- Knowledge of the TSM module is an advantage.
- Strong ServiceNow troubleshooting, technical solution design, telecom, and user-experience skills.
- Ability to prepare technical requirements, deliver high-quality code, and support business and technical stakeholders.
- Strong mentoring, collaboration, and production-support capabilities.
Benefits
- Flexible working hours and the possibility of combining office and home work in a hybrid arrangement.
- Global opportunities to collaborate with multinational teams and customers.
- Training and professional development, including upskilling and reskilling programs.
- Internal career growth and mobility opportunities.
- Health and well-being programs, diversity and inclusion initiatives, CSR activities, and employee events.
- Employee referral and Change Maker award programs.
Tech Stack
Categories
About Orange Business Services
Orange Business Services is the enterprise arm of Orange S.A., headquartered in Paris, providing managed connectivity, cloud, cybersecurity, and unified communications to multinational companies and the public sector. It sells network and digital integration services—such as SD‑WAN, 5G, IoT/M2M, and collaboration—across more than 60 countries via long-term contracts and managed service agreements. The unit operates globally with deep telecom infrastructure backing from its parent carrier.