Forward Deployed Engineer
BackOps AI3 months ago
San Francisco, CA, USAMid Level
Responsibilities
- Partner with customers and operators to understand workflows and operational complexity.
- Translate customer insights into system behavior and product improvements.
- Scope, design, and deploy adaptive AI agents in customer environments.
- Build and integrate production-ready applications connecting the AI platform to customer infrastructure.
- Develop demos, prototypes, and workflows for operational use cases.
- Debug live deployment edge cases and convert learnings into product intelligence.
- Improve the reliability, safety, and performance of AI agents.
- Build long-term customer relationships and support end-to-end delivery from discovery through deployment.
Requirements
- Strong full-stack development skills with Python, JavaScript, or similar technologies.
- Experience in customer-facing, client-delivery, or partner-facing roles.
- Ability to work effectively in fast-moving, resource-constrained startup environments.
- Ability to learn and adapt to new tools, domains, and evolving requirements.
- Strong ownership and ability to take problems from discovery through deployment.
- Excellent communication skills with technical and non-technical stakeholders.
- Preferred: experience deploying LLMs, multimodal models, or generative AI systems.
- Preferred: background in NLP, agentic systems, or multi-agent architectures.
- Preferred: experience in sales engineering, pre-sales, or customer success engineering.
- Preferred: exposure to logistics, hospitality, retail, supply chain, or other operationally complex industries.
Benefits
- Deploy AI systems into real-world operations with immediate, visible impact.
- Work on adaptive, agent-based AI in production environments.
- Partner directly with customers and founders on meaningful problems.
- Join a small, high-performing team with significant ownership and autonomy.
- Work with a company backed by investors and advisors.
Tech Stack
Categories
Forward Deployed
About BackOps AI
BackOps AI builds an agentic AI platform that automates supply‑chain workflows and decision-making for logistics and operations teams. The company sells enterprise software and integrations that take actions within live operations to improve efficiency and reliability. Founded in 2024 and headquartered in San Francisco, it is privately held and focuses on supply chain, business process automation, and AI-driven operations.