1 day ago
Bengaluru, IndiaStaff+
Responsibilities
- Own the handover framework for transitioning customer engagements from delivery to production.
- Define production-readiness standards and assume operational ownership after go-live.
- Build monitoring, alerting, observability, and incident-response capabilities for deployed AI solutions.
- Establish production AI quality assurance practices, including drift detection, benchmarking, guardrails validation, and retraining triggers.
- Define production security, data-boundary, compliance, and operational-governance practices.
- Build self-healing capabilities and scalable tooling and automation for repeated customer deployments.
- Develop partner integrations and feed operational learnings back into the delivery lifecycle.
- Mentor engineers and set operational standards across global FDE squads and hubs.
- Interact directly with customers when production issues or operational demands require it.
Requirements
- Hands-on experience with LLM-based systems, agentic workflows, observability, and incident management in cloud production environments.
- Experience detecting behavioral drift in agentic applications and building monitoring frameworks, playbooks, and operational standards.
- Deep experience with production AI quality assurance, including drift detection, performance benchmarking, guardrails validation, and retraining triggers.
- Experience in regulated or enterprise-grade environments with application security, data boundaries, compliance, and operational governance requirements.
- Track record designing scalable operational models using tooling, automation, CI/CD practices, and partner integration across multiple customer engagements.
- Strategic thinking, business understanding, influencing ability, emotional intelligence, and confidence working through complex problems.
- Degree is not required.
Benefits
- Based at SAP Labs India Innovation Park in Devanahalli, Bangalore.
- SAP offers flexible working models and emphasizes inclusion, health, and well-being.
- Accessibility accommodations are available for applicants with disabilities.
- Successful candidates may be required to complete background verification.
Categories
Site Reliability
About SAP
SAP builds enterprise application software and cloud services for finance, procurement, supply chain, human resources, and analytics, sold through subscriptions, licenses, and support. Its portfolio includes SAP S/4HANA, SAP Business Technology Platform, SAP Ariba, and SAP SuccessFactors. Founded in 1972 and headquartered in Walldorf, Germany, SAP is a public company listed on the NYSE and Frankfurt (ETR) and serves enterprises and public-sector organizations worldwide.