ServiceNow Engineer (f/m/d) - App Engine & AI-Enabled Automation

4 days ago

Munich, GermanyMid Level / Senior

Responsibilities

Design, develop, configure, and maintain ServiceNow App Engine and Flow Designer workflow automation solutions.
Build reusable flows, modules, templates, and other components for scalable and sustainable development.
Implement AI-enabled capabilities such as intelligent routing, automation recommendations, and workflow enhancements.
Design and maintain REST/SOAP API, webhook, event-based, and Integration Hub integrations.
Implement monitoring, logging, error handling, and performance improvements for integration processes.
Guide business users and citizen developers on ServiceNow best practices, guardrails, and platform standards.
Collaborate with business analysts, product owners, operational stakeholders, and platform teams to deliver automation solutions.
Troubleshoot workflow, integration, and platform issues and contribute to continuous improvement.
Ensure solutions meet governance, security, regulatory, auditability, data integrity, and operational resilience requirements.
Create and maintain solution designs, architecture diagrams, runbooks, and operational guides.

3–5 years of hands-on ServiceNow development experience, especially with App Engine and workflow automation.
Proven experience delivering end-to-end ServiceNow solutions in enterprise environments.
Strong experience with ServiceNow App Engine, Flow Designer, Integration Hub, JavaScript, Business Rules, and Script Includes.
Experience with API-based integrations, including REST and SOAP, plus error handling, logging, and monitoring practices.
Ability to design reusable, scalable ServiceNow solutions and understand enterprise IT, identity, and security concepts.
Understanding of AI-enabled workflow capabilities, AI governance, ethical considerations, and responsible AI usage.
Experience in operations or business-facing squads is desirable; regulated-industry experience is preferred.
Exposure to low-code and citizen-development environments is a plus.
Recommended certifications include ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, Integration Hub or Flow Designer micro-certifications, and additional CIS certifications.
Strong analytical, troubleshooting, communication, collaboration, organizational, and continuous-learning skills.

Flexible work arrangements, including a hybrid model and flexible working hours.
Company pension and savings plans.
Company share purchasing plan.
Mental health and wellbeing programs.
Career opportunities across the Allianz Group.
Learning and development offerings, including certifications and professional qualifications.
Volunteering time.
Full-time, permanent position based in Munich, Frankfurt, or Hong Kong.

10,000+ employees