15 hours ago
Shanghai, ChinaStaff+
Responsibilities
- Ensure the availability, reliability, performance, scalability, and operational readiness of critical production services.
- Define and monitor SLIs, SLOs, SLAs, error budgets, latency, availability, and service health metrics.
- Serve as a senior escalation point for P1/P2 incidents, lead troubleshooting and root-cause analysis, and coordinate post-incident corrective actions.
- Reduce operational toil through automation, self-healing, and engineering improvements.
- Operate and troubleshoot workloads across AWS, Azure, and/or GCP.
- Support Kubernetes and container platforms including EKS, AKS, GKE, and OpenShift.
- Develop and maintain infrastructure as code using Terraform, CloudFormation, Bicep, or equivalent technologies.
- Build and maintain CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI, Azure DevOps, Argo CD, or Harness.
- Implement observability for metrics, logs, tracing, alerts, dashboards, and APM using platforms such as Prometheus, Grafana, Dynatrace, Datadog, Splunk, ELK/OpenSearch, and New Relic.
- Perform performance analysis, capacity planning, load testing, and scalability optimization.
- Support disaster recovery, business continuity, failover testing, and RTO/RPO validation.
- Participate in production releases, change and patching activities, vulnerability remediation, operational readiness, and global 24x7 on-call support.
- Maintain technical runbooks, operational procedures, monitoring standards, and knowledge documentation for hospitality platforms and guest journeys.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline.
- At least 7 years of experience in Cloud, DevOps, Infrastructure, Production Engineering, or IT Operations.
- At least 3 years of hands-on experience in an SRE, DevOps, Cloud Operations, or Production Engineering role.
- Strong hands-on experience with AWS, Azure, or GCP; Kubernetes, Docker, and container troubleshooting.
- Hands-on experience with Terraform or other infrastructure-as-code technologies.
- Strong experience with CI/CD, deployment automation, release management, Linux, and production troubleshooting.
- Experience with enterprise monitoring, logging, tracing, observability platforms, major incidents, RCA, problem management, and production stability.
- Knowledge of networking concepts including DNS, HTTP/HTTPS, load balancing, firewalls, routing, VPN, and CDN.
- Experience supporting microservices, distributed systems, APIs, databases, and messaging platforms.
- Scripting or programming experience with Python, Bash, PowerShell, Go, Java, or similar languages.
- Understanding of ITIL-based incident, problem, change, and knowledge management processes, along with strong written and verbal English communication skills.
- Preferred qualifications include hospitality, travel, airline, e-commerce, financial services, or other 24x7 high-availability experience; high-volume transactional or reservation platform experience; PCI DSS, GDPR, ISO 27001, DevSecOps, or vulnerability management experience; Kafka, Redis, API gateway, service mesh, event-driven architecture, FinOps, resilience testing, chaos engineering, or automated recovery experience; and AWS, Azure, GCP, CKA, Terraform Associate, or ITIL certifications.
Benefits
- Global 24x7 operating model with participation in on-call and production support as required.
- Service region: China.
Tech Stack
Apache KafkaArgo CDAWSAzureBashDatadogDockerGitHub ActionsGitLab CI/CDGoGoogle Cloud PlatformGrafanaHarnessJavaJenkinsKubernetesOpenShiftPowerShellPrometheusPythonRedisSplunkTerraform
Categories
Site Reliability
About Nagarro
Nagarro provides digital engineering and IT consulting services to enterprises, delivering custom software development, cloud modernization, data and analytics, IoT, and digital commerce solutions. Its business model centers on project-based and managed services across the full product lifecycle, from strategy and design to build and operations. Nagarro is a public company headquartered in Munich and listed on the Frankfurt Stock Exchange, with global delivery across multiple regions.