20 hours ago
Base Salary
$145k - $212k/yr
Responsibilities
- Advise customers on Reltio platform capabilities and develop solutions aligned with their business needs.
- Present architectural designs and integration approaches to customers.
- Deliver technical workshops and advisory services that promote effective product usage and Reltio best practices.
- Work hands-on with customer engineering, advanced customer engineering, and cross-functional teams.
- Manage customer tickets, resolutions, escalations, and product enhancement requests.
- Own customer escalation paths, coordinate internal resources, and act as the primary contact for customer engineering issues.
- Provide proactive guidance on industry trends and challenges.
- Support seamless customer onboarding and participate in executive business reviews and CSAT/NPS initiatives.
- Advocate for customer needs by translating feedback into documentation and product enhancement requests.
- Travel to customer sites when requested.
Requirements
- Bachelor’s degree in computer science, engineering, or a similar field.
- 5+ years of experience in a technical support capacity.
- 5+ years of experience supporting enterprise SaaS products in customer-facing roles.
- 3+ years of experience with public clouds and their services, including AWS, GCP, or Azure.
- 3+ years of experience with REST APIs and integration tools.
- 3+ years of experience with on-premises or cloud master data management solutions.
- Experience with observability and monitoring tools such as LogDNA and CloudWatch.
- Experience collaborating with product management and engineering teams on product issues and customer requirements.
- Strong reporting and analytical skills, including experience developing dashboards and sharing action-oriented insights.
- Experience supporting enterprise applications, preferably involving data management, analytics, and big data platforms.
- Strong communication, problem-solving, risk management, accountability, and project management skills.
- Prior experience with enterprise data products is preferred.
- Prior experience with Salesforce, Snowflake, or Google BigQuery is preferred.
Benefits
- Distributed workforce with flexible work arrangements.
- Travel to customer sites may be required.
- Equal opportunity employment and reasonable accommodation for applicants with disabilities.
Tech Stack
Categories
Solutions Engineering
About Reltio
Reltio builds a cloud-native master data management platform that unifies, cleanses, and governs customer and other core data for large enterprises. Delivered as a SaaS subscription, the Reltio Data Cloud consolidates data across sources in real time to support analytics, operations, and AI use cases in industries such as life sciences, financial services, and healthcare. Founded in 2011 and headquartered in Redwood Shores, CA, it operates as a subsidiary of SAP.