6 days ago
Mexico City, MexicoEntry Level
Responsibilities
- Provide global 24x7 customer support, including non-standard hours and weekends as needed.
- Manage customer problems through diagnosis, resolution, investigation tools, and productivity improvements.
- Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations.
- Troubleshoot, reproduce, and determine root causes for customer-reported issues and build tools for faster diagnosis.
- Work with Product, Engineering, and Site Reliability Engineering teams to improve products and production quality while advocating for customer needs.
Requirements
- Bachelor’s degree in science, technology, engineering, or mathematics, or equivalent practical experience.
- Five years of experience troubleshooting, advocating for customer needs, and triaging technical issues.
- Five years of experience with computer networking and web technologies such as HTTP, HTML, and DNS.
- Experience with at least one core programming or scripting language.
- Fluent English communication skills for interacting with regional customers and stakeholders.
- Preferred experience with system virtualization, on-premise or hybrid cloud computing, distributed systems, cloud computing, multi-node workload debugging, and Linux/Unix or Windows system administration.
Benefits
- Global team environment providing 24x7 customer support.
- Non-standard hours and weekend shifts may be required.
- Opportunity to work with Google Cloud Platform products and cross-functional Product, Engineering, Sales, and Site Reliability Engineering teams.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.